What are the responsibilities and job description for the Customer Service Representative / Dispatcher position at Seaton Heat N Air?
Job Summary
A Customer Service Representative / Dispatcher is responsible for answering the phone, greeting customers, in a pleasant and professional manner, determining the customer's needs, entering data into customer relationship management software, and scheduling appointments. Once technicians are complete with calls A Customer Service Representative / Dispatcher may be required to create invoice for the work performed.
Responsibilities and Duties
- Answer Phones in a Timely Manner
- Determine Customer's Needs
- Enter Data into Customer Relationship Management Software
- Schedule Appointments
- Invoicing / Billing
Qualifications and Skills
Applicant must possess the following skills.
- Phone Skills
- Customer Services Skills
- Typing and Computer Skills
- Must be able to work in a fast-paced environment and multitask.
Company Benefits and Perks
- Health insurance (50% of Employee Health Insurance Paid after 60 Days)
- Dental and Vision Insurance
- Retirement Plan with 3% Matching
- 2 Weeks Paid Vacation
- 4 Paid Holidays
- Continuing Education Opportunities
- Great Company Culture
- Stocked Break Room with Snacks and Drinks
E04JI800njou409fomy
Salary : $15 - $28