Outbound Customer Service Representative

We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through ongoing training and unmatched rewards, including full benefits and a matching 401(k).

With uncapped earning potential through bonuses and spiffs, your effort directly impacts your paycheck.

What's It Like to Work Here

We're fun, ambitious, driven, and customer-focused! We know our people are the key ingredient to our success, and we're committed to helping you grow both professionally and personally. When you grow, we grow.

Our team works together to create opportunities, serve our customers, and help homeowners protect one of the most important systems in their home: their plumbing.

Who You Are

You are a motivated and energetic communicator who enjoys talking with people and creating opportunities. You're comfortable making outbound calls, building rapport quickly, and helping customers understand the importance of maintaining their home's plumbing system.

You thrive in a fast-paced environment, enjoy meeting goals, and love helping customers schedule services that provide real value. You understand that every booked appointment creates an opportunity for our technicians and contributes directly to the company's success.

Position Summary

The Outbound CSR for Drain Services is responsible for generating service appointments through proactive outbound calling campaigns. You'll contact previous customers, maintenance members, and homeowners in targeted service areas to promote drain cleaning services, preventative maintenance, sewer inspections, and seasonal plumbing specials.

Success in this role is measured by your ability to engage customers, identify potential drain and sewer concerns, and convert conversations into booked appointments.

Essential Job Functions

• Conduct outbound calls to previous plumbing customers to identify drain and sewer service opportunities.
• Re-engage inactive customers and encourage them to schedule drain cleaning and preventative maintenance services.
• Contact maintenance members to schedule annual plumbing inspections and drain maintenance visits.
• Promote current drain cleaning, hydro jetting, sewer camera inspection, and plumbing specials.
• Educate customers on common signs of drain issues, including slow drains, recurring clogs, sewer odors, and backups.
• Generate appointments for drain services and plumbing evaluations.
• Follow up on unsold estimates and previous drain-related service recommendations.
• Maintain accurate customer records and call notes within ServiceTitan.
• Meet daily outbound call, booking, and revenue generation goals.
• Provide exceptional customer service while representing the company professionally and positively.

Essential Job Requirements

To perform this job successfully, an individual must be able to adequately perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

• High School Diploma or GED equivalent
• 2 years of call center, inside sales, appointment-setting, or customer service experience
• Experience handling high-volume outbound calling campaigns
• Comfortable discussing plumbing services and promoting service offerings over the phone
• Strong sales aptitude with the ability to overcome objections and secure appointments
• Excellent communication and interpersonal skills
• Results-driven with a focus on achieving booking goals
• Ability to exercise independent judgment and make appropriate decisions
• Ability to organize and manage multiple tasks accurately
• Basic computer proficiency
• Reliable attendance and punctuality
• Fluent ability to speak, read, and write English

Preferred Qualifications

• ServiceTitan experience
• Plumbing industry experience
• Prior drain, sewer, or residential service experience
• Inside sales or appointment-setting experience
• Experience working with outbound marketing campaigns
• Bilingual (preferred but not required)

Compensation & Hours

• Pay: $18.00 - $22.00 per hour
• Monday - Friday
• Hours: 8:00 AM - 5:00 PM
• Location: In Office

Benefits

• Medical, Prescription, Dental, and Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• Paid Holidays
• Paid Time Off (PTO)

Candidates must successfully pass a drug test and background check.

If you're motivated by goals, enjoy talking with customers, and want to help grow a successful plumbing business through proactive outreach and appointment generation, we'd love to hear from you.

We are an Equal Employment Opportunity Employer.