What are the responsibilities and job description for the Print Production Specialist (Front Counter / Customer Service) position at Seaside Graphics?
About Us
Seaside Graphics is a production company with four locations in Massachusetts serving businesses, organizations, and entertainment brands across the United States. For over 30 years, we’ve combined in-house production and modern manufacturing technology to deliver high-quality printed products at scale. Our work supports a wide range of clients across multiple industries, including national brands and television productions such as Wicked Tuna, Street Outlaws, and Ghost Hunters.
Job Overview
We are seeking a Print Production Specialist to join our Beverly team. This role combines front counter customer service with hands-on production work. You will be the first point of contact for walk-in customers and internal job intake, while also supporting production operations in a fast-paced environment.
Training is provided for the right candidate.
Responsibilities
Customer Service / Front Counter
- Greet and assist walk-in customers and incoming inquiries
- Take in jobs and help customers understand production options and timelines
- Answer basic questions about orders, status, and production process
- Ensure accurate intake of job details and specifications
- Communicate clearly with production and sales teams regarding customer needs
- Create quotes for walk-in customers
- Educate walk-in customers on Seaside's wide range of services
Production Support
- Operate and assist with digital printing production equipment
- Prepare materials for printing production runs
- Assist with cutting, trimming, finishing, and assembly
- Perform quality checks to ensure accuracy and consistency
- Help manage workflow to meet deadlines
- Maintain a clean and organized workspace
Qualifications
- Strong communication and customer service skills
- Comfortable interacting with customers in person
- High attention to detail and reliability
- Ability to work in a fast-paced, multitask environment
- Willingness to learn production equipment and processes
- Ability to stand for long periods and lift production materials as needed
- Prior customer service, retail, print shop, or manufacturing experience is a plus but not required
- Must be authorized to work in the U.S.
What We Offer
- Competitive hourly pay based on experience
- Paid time off
- On-the-job training across both customer service and production
- Stable full-time role in an established company
Pay: $17.00 - $19.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $17 - $19