Customer Service Representative

Seashore Fruit & Produce Co. prides itself on bringing over a century of expertise to the table, nurturing fresh and honest partnerships, and providing tailored solutions to foodservice professionals in NJ, NY, CT, PA, DE, MD, VA, and DC. Our commitment to quality and innovation drives us to create lasting partnerships and deliver excellence for both produce and non-produce items alike.

Job Summary:

We are seeking a personable, detail-oriented, and dependable Customer Service Representative to join our growing company. The ideal candidate will serve as the first point of contact for our customers, providing exceptional service, managing orders, and resolving inquiries related to our fresh produce offerings. This role requires strong communication skills, a sense of urgency, and the ability to multitask in a time-sensitive environment.

Essential Duties and Responsibilities:

• Respond promptly to customer inquiries via phone, email, or in person.
• Process incoming orders accurately and efficiently using internal systems.
• Coordinate with the sales team, warehouse, and logistics to ensure timely delivery.
• Resolve customer complaints and issues with professionalism and follow-through.
• Maintain up-to-date knowledge of product offerings, seasonal availability, and quality standards.
• Monitor and track order status and communicate updates to customers.
• Create and maintain accurate customer records in the CRM system.
• Assist with invoicing, billing discrepancies, and credit memos when needed.
• Provide support to the sales and operations teams as required.

Qualifications:

• High school diploma or equivalent required. Bachelor’s degree preferred.
• 2 years of customer service experience; experience in the food, produce, or distribution industry is a plus.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite and order entry systems (ERP/CRM software preferred).
• Ability to work in a fast-paced, deadline-driven environment.
• Excellent problem-solving skills and attention to detail.
• Bilingual (English/Spanish) is a plus.
• Pass background check and drug screen.

Work Environment:

• Office-based position within a refrigerated produce distribution environment.
• In-office presence is required five days per week, with Saturdays included (on a rotational basis).

Note:
This list is not all-inclusive and may be modified as necessary by the company's evolving needs.

Pay: $19.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• customer service/support: 2 years (Preferred)

Ability to Commute:

• Vineland, NJ 08360 (Required)

Work Location: In person

Salary : $19 - $20