Forward Deployment Engineer

Job Description

JOB SCOPE:

This role will lead the design, build, and scale of the Loyalty Card as a Service (LCAAS) platform with a deep focus on how partners and members engage through AI-powered loyalty, payments, and offer ecosystems.

Job Summary

The FDE will serve as the technical driving force behind our LCCAAS offering, blending hands-on engineering, AI and automation expertise, partner collaboration, and technical leadership. This role ensures LCCAAS is not only delivered successfully but also evolves into a modular, intelligent, and monetizable loyalty platform. By supporting both B2B2C and white-label partner contexts, the FDE will directly impact partner growth, member engagement, and measurable business outcomes.

Reports To

Chief Commercial Officer - SYW

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

• Leads the development and delivery of partner-facing APIs, SDKs, and onboarding toolkits supporting loyalty, payments, and rewards solutions
• Builds low-friction integration workflows and scalable toolkits that reduce partner time-to-value
• Collaborates with Product, GTM, and Partner teams to align platform deployments with key growth metrics, including adoption, retention, and monetization
• Serves as the forward-deployed engineering counterpart in strategic partner engagements, providing regular success reports (uptime, latency, activation time, automation ROI)
• Leads the deployment of AI/ML pipelines supporting advanced use cases, including personalized rewards, predictive loyalty scoring, fraud detection, and dynamic offer delivery
• Integrates multi-agent orchestration (LangChain, RAG pipelines, vector DBs) into partner workflows and LCAAS APIs
• Leverages agentic AI tools to accelerate onboarding, automate data processes, and deliver partner-facing copilots
• Develops automation playbooks (CI/CD triggers, auto-scaling, self-healing pipelines) and ensure observability, monitoring, and compliance (PCI DSS, SOC2, GDPR/CCPA)
• Drives the cloud architecture and integration strategy for the LCAAS platform, partnering across teams to optimize scalability, resilience, and cost performance
• Drives DevOps adoption by delivering IaC, CI/CD, automated testing, and release management, while ensuring robust observability with monitoring, tracing, and logging
• Ensures reliable and compliant system operations by managing API gateways, traffic flows, zero-trust security practices, and disaster recovery measures
• Designs modular, future-proof services supporting real-time loyalty events, digital wallets, tokenized payments, and privacy-first data flows
• Supports engineers in platform, integration, and AI disciplines through mentorship, knowledge-sharing, and career development
• Promotes a culture of innovation by driving experimentation, rapid feedback cycles, and delivery approaches that prioritize partner needs and outcomes
• Contributes to organizational strategy through involvement in planning, goal-setting (OKRs), talent acquisition, and effective resource management
  
  

Job Requirements

• Bachelors Degree
• Over 10 years of related experience
• 18 years of age or older
  
  

Required Skills

• 12 years in software engineering; experience in partner-facing or forward-deployed roles
• Proven ability to deploy B2B/B2B2C SaaS APIs and platforms in production
• Strong experience with cloud-native development (AWS/GCP/Azure), IaC (Terraform/CDK), and CI/CD
• Hands-on with AI/LLM frameworks (LangChain, vector DBs, RAG pipelines, Hugging Face, Vertex AI, Bedrock)
• Skilled in event-driven architectures and real-time loyalty/payments flows
• Deep knowledge of loyalty and rewards systems: earn/burn, tiers, catalogs, predictive scoring
• Familiarity with payments, wallets, tokenization, and smart contract-based loyalty models
• Understanding of compliance, security, and developer enablement best practices
• Clear communicator, able to translate technical deployments into business growth outcomes
• Thrives in ambiguous, high-velocity environments with direct partner engagement
• Passion for building AI-native partner experiences that drive measurable growth
  
  

Years Experience

10 - 15 Years Experience

Travel Requirements

On Occasion (Less than 5%)

Country

United States

Work-In City

REMOTE

Work-In State

REMOTE

Work-In Postal Code

REMOTE

Business

Transformco Corporate

Job Function

Engineering/Quality

Employment Category

Regular, Full-time

Compensation Range

$220,000-$240,000

Additional Compensation Explanation

N/A

EEO/EOE Footer

Equal Opportunity Employer / Disability / Vet.

Posting Tags

#Corporate, #Remote, #SYW

Company Brand

Shop Your Way

Location City

HOFFMAN ESTATES