Title Assistant

JOB TITLE: Title Assistant REPORTS TO: Exam Team Leader / Title Officer

DEPARTMENT: Title / Exam Operations LOCATION: Traverse City, MI

JOB SUMMARY

The Title Assistant is responsible for supporting the title and exam team by completing the initial review of title files, obtaining tax information, managing commitment updates and revisions, supporting post-closing recordings, and assisting with final policy preparation. This position helps ensure title files are accurate, complete, updated timely, and ready for the next step in the closing process.

The Title Assistant works closely with Title Officers, Examiners, Closing Officers, Closing Assistants, Processors, and Post-Closing team members to support efficient workflow from first review through final policy. This role requires strong attention to detail, organization, follow-through, and the ability to manage multiple file updates and deadlines accurately.

DUTIES & RESPONSIBILITIES

Performs the first review of incoming title orders and assists with identifying missing information, required documents, and next steps

Obtains and verifies tax information, including property tax amounts, due dates, parcel information, special assessments, and other municipal or county tax details as needed

Reviews file information for accuracy and completeness and updates company systems accordingly

Assists Title Officers and Examiners with preparing, updating, and revising title commitments

Manages commitment updates and revisions, including tracking changes, updating requirements, and distributing revised commitments as appropriate

Reviews and processes requests for commitment changes, amended information, additional documents, and updated title requirements

Coordinates with internal team members to ensure title information, tax information, curative updates, and commitment revisions are completed timely

Communicates with the Closing Assistant, Closing Officer, Processor, Examiner, and Post-Closing team regarding file status, outstanding items, updates, and recording or policy needs

Assists with post-closing recording tasks, including tracking documents submitted for recording, monitoring recording status, and updating files when recorded documents are received

Reviews recorded documents for completeness and assists with resolving recording or document issues when appropriate

Assists with final policy preparation, review, and delivery, including confirming required documents, recordings, endorsements, and file information are complete

Maintains accurate records of title activity, tax information, commitment updates, recording status, and final policy activity in ResWare and other company systems

Follows up on outstanding title, tax, recording, and policy items to support timely file completion

Identifies potential file issues or delays and escalates concerns to the Title Officer, Examiner, or team leader when appropriate

Maintains confidentiality of company, customer, transaction, and property information

Follows company standards, procedures, privacy expectations, and applicable title, escrow, recording, and real estate guidelines

Performs other duties as assigned by supervisor

Adheres to company policies and guidelines

QUALIFICATIONS / EXPERIENCE

Previous experience in title, escrow, real estate, mortgage, county records, legal support, customer service, administrative support, or data/document review is preferred.

Experience reviewing documents, managing detailed information, tracking updates, and working with deadlines is preferred.

Familiarity with title commitments, tax information, legal descriptions, recording documents, and final policies is helpful, but not required for the right candidate.

EDUCATION

A high school diploma or equivalent is required.

Additional education, certification, or training in real estate, title, escrow, legal studies, business, or administrative support is a plus.

CERTIFICATIONS, LICENSES, INSURANCE

No certifications, licenses, or insurance are required unless otherwise needed by company, underwriter, or state requirements.

Notary public status is helpful but not required unless assigned duties require it.

KNOWLEDGE

Understands or is able to learn title, exam, commitment, recording, tax, and final policy processes.

Understands or is able to learn title commitments, legal descriptions, property tax information, recording documents, endorsements, requirements, exceptions, and final policy preparation.

Maintains awareness of confidentiality expectations, customer privacy, and professional standards in handling sensitive transaction and property information.

SKILLS

Adaptable: adapts to new, different, or changing requirements

Attentive to details

Business fundamentals: maintains privacy and confidentiality of company information, as well as that of customers and co-workers

Accuracy: reviews documents, data, tax information, recordings, and policy details carefully

Dependable and reliable: displays responsible behaviors at work and follows through on commitments

Initiative: demonstrates a willingness to work, anticipates needs, and seeks out new work challenges

Integrity: treats others with honesty, fairness, and respect

Organization and follow-through: plans and prioritizes work to manage time effectively and complete assigned tasks

Problem solver: applies critical thinking skills to identify issues, evaluate options, and support timely solutions

Professional: maintains a professional demeanor at work and represents the company positively

Reading: understands written sentences and paragraphs in work-related documents; applies what is learned from written material to work situations

Research-oriented: gathers, verifies, and documents property, tax, recording, and title information accurately

Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer and typing skills in Microsoft Office, email programs, internet browsers, county or municipal websites, and title production software

Verbal communication: maintains open lines of communication with internal team members and explains updates clearly

Writing: uses standard English to clearly communicate thoughts, updates, and information in written form

Team player: works effectively with exam, closing, processing, and post-closing team members to support timely file completion

ESSENTIAL JOB FUNCTIONS

This position requires repetitive use of a keyboard, extensive computer use, reviewing detailed documents and data, sitting for extended periods, bending, light lifting, simple grasping, and the ability to communicate effectively by phone, email, and in person. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

NOTE

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or requirements. Duties and responsibilities may be adjusted based on business needs.

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance
• Wellness program

Ability to Commute:

• Traverse City, MI 49686 (Required)

Work Location: In person

Salary : $20 - $24