Service Technician

Job Summary

This position will report to the Service Manager. The responsibilities of the Service Technician are to service, maintain, troubleshoot, and repair heating, ventilation, air conditioning, refrigeration systems and equipment. Diagnosing malfunctions and determining repair needs, inspecting, and performing tests on systems and equipment for defective parts and to assure proper functioning.

Essential Job Function

Customer Service

• Always present a professional positive and helpful attitude when interacting with customers and co-workers. Exhibit an understanding of Human Relations and functions as a “team player”.
• This position has frequent contact with customers, requiring reasonable tact and strong verbal/written communication skills.
• Observe additional maintenance needs requiring attention and report to the appropriate people.

Basic Functions/Requirements

• Read and write English.
• Write legibly.
• Read a tape measure, perform basic math skills: (Add, Subtract, Fractions, Calculate sales tax)
• Must have valid Michigan drivers’ licenses, good driving record (our insurance must accept you)
• Paperwork filled out properly daily, including electronic documentation, if applicable.
• Follow verbal and written instructions.
• Follow all safety rules.
• Be able to wear all P.P.E’s when applicable (steel toe boots, gloves, safety glasses, hard hat, etc.)
• Lift, climb, bend, and kneel to complete assigned tasks.
• Tolerate working at heights off a ladder, scaffold, and aerial lifts.
• Perform heavy physical labor during adverse weather conditions.
• Work in confined spaces, exposed to fumes, chemicals, grease, acids, oil and in the vicinity of noise and vibration with proper P.P.E’s.
• Maintain cooperative and effective working relationship with others.
• Be able to take “on call” in the regular rotation.
• Be available to work any time of the day to take care of your customer. (Before 8:00 am and after 5:00 pm during the week, any time weekends, and holidays)
• 4 hours safety training required annually.
• Must have refrigerant transition and recovery certification card.
• Continuing education is expected.

Education/Experience

• High school diploma or GED preferred.
• 10 Years’ experience preferred.

Work Coordination and Paperwork

• Coordinate start and stop time with Service Dispatcher for each call.
• Organize all work detail (work performed, service recommendations, etc.) and complete an accurate work ticket, paper or electronic, for billing and payroll purposes. Submit all paperwork to the office each Monday before 10:00 AM or at end of each month is required.
• Obtain record on work ticket and communicate to vendor an appropriate purchase order number when purchasing job-related parts and supplies.

Physical Requirements

• Climbing (ladders, stairs, etc.) while carrying tools and parts
• Lift 50 lbs. frequently, 100 lbs. occasionally, and 100 lbs. with assistance
• Bending or stooping
• Extended periods of walking
• Regular exposure to weather conditions
• Operating a motor vehicle
• Owning and operating power or hand tools
• Exposure to potentially harmful chemicals or materials with proper P.P.D’s

Non-Essential duties and responsibilities

• Performs other duties as assigned by Management.