What are the responsibilities and job description for the Pricing Coordinator - Freight Forwarding position at Sealink International Inc?
Company Background:
At Sealink, we believe there is a better way to do freight. Logistics is often a complicated and confusing process, but it does not have to be. We focus on simplifying shipping for customers by bringing freight & its visibility online. We use technology to offer enhanced visibility to your shipment, making it easy for our clients to browse rates, make bookings, and pay invoices online. Sealink International Inc. operates in several locations throughout the United States and employs over 350 dedicated staff members. We exported over One million TEUs since our inception. We were recognized among the top fastest growing companies in the US by Inc. Media FIVE times – 2017, 2018, 2019, 2020 and 2021. More details of our company can be found by visiting www.sea-link.com.
Your Role:
The Pricing Coordinator is responsible for developing and maintaining strong customer relationships, supporting sales teams, and ensuring customer satisfaction with our solutions. This role involves understanding customer needs, resolving challenges, and driving the adoption and usage of Sealink’s products and services. The Pricing Coordinator also manages quotations, contract renewals, tender handling, and communication of service/agencies/carriers or rate changes.
This position is a full time in office role.
Applicants must be able to demonstrate an unrestricted ability to work in the United States.
Key Responsibilities:
Customer Relationship Management:
- Building and maintaining strong, long-term relationships with customers to ensure they realize the full value of Sealink’s solutions.
Sales Team Support:
- Providing support to the U.S. Sales Team to ensure customer success.
- Customer Issue Resolution:
- Quickly resolving customer challenges by leveraging internal resources and expertise.
Contract Management:
- Managing ocean and other logistics contract renewals, tender handling, and timely contract renewals.
Communication:
- Communicating service or rate changes to assigned accounts and ensuring clear communication with stakeholders.
Process Improvement:
- Making recommendations for improving processes and procedures within the sales support function.
System Management:
- Performing transactional activities like service information updates, surcharge updates, and pricing in GAMA.
Performance Monitoring:
- Monitoring sales performance and ensuring data accuracy.
Required Skills and Experience:
- Work experience with international ocean, air and intermodal freight forwarding
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in using CRM systems (e.g., GAMA).
- Ability to work independently and as part of a team.
- Knowledge of logistics and supply chain management
- Results-oriented with a high sense of urgency.
- Ability to navigate a dynamic environment. In essence, the Sales Support Specialist acts as a crucial link between Sealink and its customers, ensuring smooth operations, strong relationships, and ultimately, customer satisfaction and business growth.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $45,000 - $55,000