What are the responsibilities and job description for the Operational Support Engineer position at sealing-technologies-inc?
Location: Annapolis Junction, MD
Type: Onsite
Travel: 15%
About Us:
Sealing Technologies, a Parsons company, innovates and delivers high-performance deployable anywhere technologies that push what's possible at the edge, enabling organizations across the globe to solve complex challenges with speed and confidence. We design, engineer, and deliver products and deployable technologies built for environments where traditional infrastructure falls short.
Position Overview:
Sealing Technologies, a Parsons Company, is looking to hire a Operations Support Engineer/ Systems Engineer who will provide mission focused technical and operational support for the customer environment. This position ensures systems and networks remain fully functional, secure, and optimized for real-time mission execution. This role may perform configuration validation, troubleshooting, and testing to maintain readiness and performance.
Duties & Responsibilities:
- Provides direct operational engineering support to customers and site operations.
- Responds to real-time incidents, performs diagnostics, and implements corrective actions to restore services.
- Coordinates with network, systems, and software engineers to ensure operational alignment and secure configurations.
- Maintains system and network operational documentation, including logs, runbooks, and after-action reports.
- Assists in testing new software tools, mission applications, and site service updates in operational environments.
- Performs tier-level 3 support in operational troubleshooting to isolate and resolve hardware, software, or network issues.
- Documents incident details, root cause, and resolution steps in accordance with established processes.
- Supports escalation to specialized engineering teams or vendors as necessary.
- Maintains detailed records of all operational activities, incidents, and configuration changes.
- Develops and updates Standard Operating Procedures (SOPs), test guides, and operational turnover documentation.
- Participates in operational readiness reviews, after-action briefings, and process improvement meetings.
- Supports deployment, configuration, and connectivity of site services across virtualized and physical nodes.
- Evaluates and integrates emerging technologies to support customer requirements.
Minimum Qualifications:
- U.S. Citizenship
- 6 years of experience or equivalent education in systems, network, or operational engineering roles
- Strong technical knowledge of Windows, Linux, and virtualized environments
- Proficiency in network troubleshooting, log analysis, and operational validation techniques.
- Strong customer service and communication skills
- Ability to obtain TS/SCI security clearance
- Ability to travel within the United States < 15% of the time
- Must be willing to work on site 5 days a week
- The ability to lift 50 pounds regularly
Preferred Qualifications:
- Experience with Cyber Defense software and supporting the military/DoW
- Power user or higher knowledge of Linux (especially using the CLI)
- Working knowledge of any programming or scripting language
Sealing Technologies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. Working is no longer solely about the job. Here at Sealing Tech, we understand your happiness and health is vital to our success. We are innovative in our approach to cultivating balanced work environments and offer a plethora of added perks. Sealing Tech offers competitive compensation packages, health, dental, and vision insurance, retirement contributions, continuing education budgets, tuition reimbursement, flexible schedules, and generous vacation policies. Other perks include complimentary snacks, drinks & monthly catered lunches, and company retreats and gatherings. Plus, flexible work arrangements, pet friendly offices and quarterly merit bonuses for qualified employees. We are looking for a new member to join our team, take on challenges, be innovative and willing to grow with us. BUILD, SECURE, SOLVE.
Salary : $103,000 - $157,000