What are the responsibilities and job description for the Senior Director, Technical Services (North America - Protective) position at Sealed Air?
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Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
The Director, Technical Services provides strategic, operational, and people leadership for a nationwide organization of field-based technical service professionals. This role is accountable for customer equipment performance, service quality, technical capability, and commercial enablement across Sealed Air's packaging and equipment systems.
Organizational Scope & Impact* Leads multiple teams and/or managers responsible for customer-facing technical support, installations, start-ups, preventive maintenance enablement, troubleshooting, and training.
* Owns national service outcomes and serves as the senior escalation point for complex customer issues.
* Partners with Sales, Operations, Engineering, and HR to align technical service strategy with business priorities.
* Influences job architecture, capability models, and workforce strategy for technical sales support roles.
Strategy & Business Leadership: Define and execute technical service strategy aligned to growth and customer retention.
Customer Experience & Service Excellence: Own equipment uptime, service responsiveness, and installation quality.
Operating Model & Continuous Improvement: Standardize service delivery, governance, and performance management.
Commercial Partnership: Serve as senior interface between Technical Services, Sales, and Engineering.
Execution Excellence: Ensure service is provided in the most effective and efficient manner possible with a clear view of performance metrics, including service quality, overtime, inventory levels, and time to resolution, and ongoing continuous improvement activities.
People Leadership & Talent Development: Develop managers, build succession, and scale technical capability.
* Senior leadership experience in technical services or field service organizations.
* Strong mechanical, electrical, and pneumatic systems knowledge.
* Proven experience leading leaders and distributed field teams.
* Ability to travel extensively.
* Experience with capital equipment, packaging systems, or industrial automation.
* Strong commercial acumen and Sales partnership experience.
* Experience building technical career paths and capability models.
Supports a field organization requiring frequent travel, overnight work, and occasional weekend or holiday installations. Preferred location for the role is in Sealed Air headquarters in Charlotte, NC.
Success MeasuresCustomer equipment uptime, service quality, reduction in escalations, talent readiness, effective workforce plan, and standardized service execution.
Requisition id:55351
Relocation:Yes
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
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WHY WORK AT SEALED AIR?
It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.
Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.
Leaving our communities better than we found them through dedication of time, talent and resources.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.