What are the responsibilities and job description for the IT Service Desk Specialist II | L2 Desktop Support position at SeaGlass IT?
Title :IT Service Desk Specialist II
Location : Tualatin, OR
Duration : 2-3 months contract to hire
NEED LOCALS TO OR ONLY PLEASE
NO C2C OR THIR PARTIES
W2 ROLE -- DOESNT REQUIRE SPONSORSHIP NOW OR IN FUTURE
We are looking for an experienced IT Service Desk Specialist II with strong hands-on technical troubleshooting skills to support a dynamic office, engineering, and manufacturing environment.
The ideal candidate will have 4 years of IT support experience, strong knowledge of Active Directory, Azure, ServiceNow, and endpoint management, and the ability to independently resolve escalated technical issues.
Required Skills:
✅ 4 years of IT Service Desk / Desktop Support experience (Level 2 preferred)
✅ Strong Active Directory and Azure experience, including user accounts, groups, and permissions
✅ ServiceNow ticketing and incident management
✅ Multi-Factor Authentication (MFA) troubleshooting
✅ Endpoint configuration, SCCM, imaging, cloning, and backups
✅ Remote desktop support tools such as SCCM, Bomgar/BeyondTrust, or similar
✅ Experience supporting end users directly or through an MSP environment
✅ Strong troubleshooting, communication, and documentation skills
Nice to Have:
Microsoft Intune, AirWatch, or other MDM solutions
Mac, iPhone, iPad, and Android/BYOD support
Microsoft Access and Monday.com
Experience supporting engineering or manufacturing environments
Familiarity with CMMC, DFARS, or DoD cybersecurity requirements
Salary : $30 - $35