Consumer Lending Associate

JOB SUMMARY:

This position is responsible for supporting the Consumer Banking client service channel by coordinating the activities of the assigned Consumer Bankers. Ensures the timely and accurate processing of all client accounts and required servicing documentation. Consistently gains the confidence and trust of others through honesty, integrity, and authenticity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist Banker’s business development to:
• Meet or exceed new client relationship goals.
• Generate new loans, deposits and fees.
• Maintain portfolio
• Review weekly reports, book loans, follow up on post-closing exceptions, and review files.
• Coordinate loan approval and document preparation.
• Process closed loans for booking and submission to loan vault.
• Provide prompt, professional and courteous service to customer inquiries.
• Communicate with outside vendor companies regarding closing procedures.
• Review exceptions reports and follow up with borrowers and consumer bankers to clear loan document exceptions.
• Manage past dues by providing weekly reports to commercial bankers and follow up with customers on past financial statements.
• Adhere to the highest legal and ethical standards applicable to our industry and to Seacoast Bank’s Code of Conduct, while observing both the spirit and letter of all government regulations and laws, and bank policies and procedures.
• Monitors own work for accuracy.
• Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
• Adhere to Seacoast Bank’s Code of Conduct.
  
  

EDUCATION AND/OR EXPERIENCE:

• High School Diploma or equivalent required.
• College degree financial services preferred.
• 3 years related experience in consumer lending support.
• 2 years financial services experience.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise a high degree of initiative.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
  
  

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.