What are the responsibilities and job description for the CRM Developer position at SDH Systems?
Job Title: CRM Senior Developer
Location: New Jersey, NJ - 08807
Interview Process: Video (2 Rounds)
Work Schedule: Onsite
Job Description:
Please Confirm Must Have Skills (TOP 3 SKILLS) –Microsoft Dynamics 365 CRM, Power automate, Power apps.
The role encompasses comprehensive ownership of Dynamics 365 Customer Service solutions and related integrations:
• Design, develop, and support Dynamics 365 Customer Service solutions including Cases, Activities, Queues, SLAs, and ARC, Email Template management, PCF controls
• Build and maintain complex Power Automate flows for email-to-case, ARC logic, routing, and exception handling
• Manage and troubleshoot email integration (Exchange sync, mailbox configuration, correlation logic, disclaimer handling)
• Promote solutions safely across DEV → UAT → PROD, including hotfixes and rollback planning
• Participate in UAT readiness, go-live checklists, and post-deployment validation