What are the responsibilities and job description for the Customer Service Representative position at Scura, et al., LLP?
Customer Service Representative
**Overview:**
We are seeking a dynamic Customer Service Representative to join our team. The candidate will be responsible for responding to inbound calls, text, and emails from individuals seeking legal advice. The primary objective is to set the potential client at ease with the knowledge that they have called the right law firm. The representative will obtain premlinary information from the prospective client, connect the individual with and attorney instantly or set a meeting for a consult, assist with client intake, and manage his or her pipeline of prospective client from inception through retention of the law firm.
If you are a motivated individual, present yourself professionally, with excellent communication skills , share our core values, and have a passion for sucess, we want to hear from you.
**Responsibilities:**
- Handle incoming customer inquiries in a professional manner
- Make follow-up calls to customers seeking our services
- Provide information about our services, answer questions, and address concerns
- Maintain accurate records of customer interactions and transactions
- Ensure customer satisfaction through effective communication and problem-solving
- Perform data entry tasks accurately and efficiently
**Requirements:**
- Proven experience in a call center or customer service environment
- Excellent phone etiquette and communication skills
- Fluent in English; proficiency in Spanish or other languages is a plus
- Strong ability to communicate effectively with clients
- Proficient in data entry and CRM software
If you are looking for a rewarding opportunity in a fast-paced environment where you can utilize your customer service and sales skills, apply now to join our firm as a Customer Service Representative. We are a law firm committed to growth and need good to serve as a foundation.
Job Types: Full-time, Part-time
Pay: From $22.00 per hour
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $22