What are the responsibilities and job description for the Concierge position at Scully Company?
Description
Why Scully?
Join the Scully Team and join our family. It’s no secret that employees LOVE growing their careers with us. Your work is appreciated, valued and YOU have a voice. Join us and make Scully a company you are proud to call home.
Position Overview:
The concierge serves as the resident’s liaison for apartment community services. Assists the residents regardless of whether inquiries concern apartment community or off-premise attractions, facilities, services, or activities. Also knows how to provide concise and accurate directions. Makes reservations and obtains tickets for, the theatre, or special events.
Specific Responsibilities:
- Develops a strong knowledge of the community’s facilities and services surrounding it.
- Provides guest with information about attractions, facilities, services, and activities in or outside the property.
- Makes resident reservations for forms of transportation when requested.
- Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
- Organizes special functions as directed by management.
- Coordinates resident requests for special services or equipment with the appropriate department.
- Contacts residents periodically to ascertain any special needs.
- Handles resident complaints and solve problems to the degree possible.
- Assist Concierge Supervisor with training as needed.
- Ensure customer needs are met: provide directions; suggestions for restaurants.
- Greet residents in a friendly and courteous manner.
- Coordinate special events or special projects as assigned.
- Provide information on the geographical area. Suggest site-seeing locations and arrange tours.
- All other duties as assigned by Concierge Supervisor and or Community Manager.
Requirements
Education and Experience:
- Associates Degree preferred
- At least 2 years of experience in the position or equivalent work experience in Concierge Services.
- Minimum of two years sales experience.
The Scully Benefit:
Above all else, Scully offers an incredible family business culture that continues to win awards year after year. Join a team where your growth, well-being, and work-life balance truly matter.
Benefits We Offer:
- Competitive salary plus additional merit opportunities
- Medical, Dental, and Vision Insurance (comprehensive coverage for you and your family)
- Employer-paid Life Insurance and Long-Term and Short-Term Disability
- 401(k) with Employer match to help you plan for your future
- Paid Time Off (PTO) and Paid Holidays
- Employee Housing Discount
- Tuition Assistance and ongoing training opportunities
- Parental Leave
- Healthcare & Dependent Care Flexible Spending Accounts (FSA)
- Pet Insurance to keep your furry family healthy
We are a proud Equal Opportunity Employer
#SC221
Salary : $21
