What are the responsibilities and job description for the Luxury Residential Concierge (Philadelphia) position at Maverick Concierge?
We’re looking for a knowledgeable Concierge to attend to our guests' requests and needs in a professional, courteous and efficient manner. You should be able to deal professionally with guest inquiries, effectively solve problems and respond appropriately to complaints. The ideal candidate must have excellent communication skills, multi-tasking ability, hospitality expertise, as well as knowledge of local area services. You will be responsible for assisting guests with outstanding customer service. Ultimately, you should help maintain a flawless reputation by providing outstanding guest service.
Responsibilities:
Answer and relay requests for information (e.g. directions, area attractions and restaurant suggestions).
- Inform guests about facilities (e.g. the swimming pool and business center).
- Plan small group meals and entertainment (e.g. golf outings, cooking classes and concert tickets).
- Arrange private transportation for residents and guests.
- Book entertainment, local tours and regional activities.
- Assist guests with special requests or other needs (e.g. medical assistance, laundry or dry cleaning services).
- Speak with others using a clear and professional language, prepare and review written documents accurately and completely and answer phones using appropriate etiquette
- Welcome and acknolwedge all resident owners and their guests according to company standards,anticipate and address service needs, assist individuals with disabilities and thank others with general appreciation.
- Develope & mantain poaitive working relationships with others support team to reach common goals and listen and respond
- Comply with quality assurance and expectations and standards
- Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional,maintain confidentialty of proprietary information & protect company assets.
Job Type: Part-Time
Job Type: Part-time
Pay: $16.50 - $17.50 per hour
Work Location: In person
Salary : $17 - $18
