What are the responsibilities and job description for the Customer Service Representative position at Scully and Scully?
Scully and Scully, the prestigious Park Avenue luxury home furnishings store is seeking a Customer Service Associate with sales experience required.
Responsibilities Include:
· Accurately process daily entry of orders and perform routine order tracking through our proprietary software to ensure timely processing and shipping of customer orders.
· Provide exceptional service and correspond with customers via email and phone in a timely fashion.
· Follow up on existing issues and keep customers updated on the status of their orders.
· Schedule pick-up and delivery of items with third-party shippers; monitor deliveries to ensure accuracy and timeliness.
· Send and track customer sample requests as well as other administrative projects.
Basic Qualifications:
· Sales experience required.
· Ability to give exceptional customer service in a timely fashion.
· Excellent technical skills, including MS Office Suite and web-browsing.
· Great organizational, verbal and interpersonal skills.
· Very detail oriented and a quick learner.
· Ability to multi-task and prioritize.
· Computer data entry proficiency.
We offer excellent salary plus commission, workplace environment and benefits (Health Insurance, 401k, Paid Time Off). Opportunity for growth within the company.
- Please attach your resume in PDF or DOC format.