Senior Client Service Associate

Senior Client Service Associate / Multi-Custodian Expertise

Salary: $80,000 - $95,000 per year

The Senior Client Service Associate plays a critical role in supporting a high-performing advisory team within a multi-custodian wealth management environment. This position serves as a senior operational and client service resource responsible for delivering an exceptional client experience, managing complex account administration, and ensuring seamless coordination across custodial platforms including Schwab, LPL Financial, and Fidelity.

The ideal candidate brings advanced knowledge of wealth management operations, strong problem-solving capabilities, and the ability to independently manage complex client relationships and operational workflows. This individual will partner closely with Advisors, Operations, Compliance, and external custodians to drive efficiency, accuracy, and service excellence while supporting the firm’s continued growth.

Employment Requirements

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently.

Equal Opportunity is Real Here

SCS embraces diversity and equal opportunity as essential to the core of who we are. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

ESSENTIAL FUNCTIONS

• Serve as the primary operational and service support partner to senior advisors and high-net-worth client relationships.
• Independently manage complex client service requests and account administration across multiple custodial platforms including Schwab, LPL Financial, and Fidelity.
• Lead and oversee new account establishment, account maintenance, money movement requests, transfers, beneficiary updates, retirement account processing, and complex asset transfers while ensuring accuracy and compliance.
• Coordinate and execute multi-custodian onboarding and transition activities, ensuring seamless client experiences during account conversions and advisor transitions.
• Act as a subject matter expert on custodian policies, procedures, digital platforms, and service models to effectively troubleshoot and resolve escalated operational issues.
• Partner with Advisors to prepare for client meetings by gathering client data, preparing reports, organizing agendas, and proactively identifying outstanding service items.
• Maintain detailed and accurate CRM records, documenting client interactions, workflows, service requests, and follow-up activities in accordance with firm standards.
• Draft, review, and process professional client correspondence and operational documentation with a high level of accuracy and attention to detail.
• Monitor and manage operational workflows to ensure timely completion of paperwork, transfers, service requests, and compliance-related tasks.
• Collaborate with custodians, internal operations teams, compliance personnel, and external vendors to resolve account discrepancies and service-related issues.
• Assist in maintaining and improving operational procedures, workflows, and service standards to support scalability within a growing multi-custodian environment.
• Provide training, mentorship, and operational guidance to junior client service associates and team members.
• Support firm compliance initiatives by ensuring adherence to regulatory requirements, internal controls, documentation standards, and operational best practices.
• Proactively identify service gaps, operational risks, and process improvement opportunities while helping implement solutions that enhance efficiency and client satisfaction.
• Assist with advisor transitions, book-of-business migrations, and integration projects related to new custodians, technology, or operational processes.
• Maintain secure client access and digital account functionality across custodial and firm systems while assisting clients with troubleshooting and support.
• Demonstrate professionalism, discretion, and a client-first mindset when handling sensitive client information and high-priority situations.

KNOWLEDGE, SKILLS, AND ABILITIES

• Advanced understanding of wealth management operations, advisory support, and client service within an RIA or financial services environment.
• Hands-on experience working within multi-custodian platforms, specifically Schwab Advisor Center, LPL Client Works, and Fidelity Wealthscape.
• Strong working knowledge of account opening procedures, ACAT transfers, retirement accounts, money movement processing, and operational compliance requirements.
• Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and complex workflows simultaneously.
• Strong analytical, problem-solving, and critical-thinking abilities with a proactive approach to issue resolution.
• Excellent written and verbal communication skills with the ability to communicate professionally with clients, advisors, custodians, and internal stakeholders.
• Demonstrated ability to operate independently while exercising sound judgment and decision-making.
• Experience supporting high-net-worth clients and delivering white-glove client service experiences preferred.
• Proven ability to train, mentor, and support team members while contributing to a collaborative team culture.
• High attention to detail and commitment to operational accuracy and risk mitigation.
• Proficiency in CRM systems, document management systems, Microsoft Office Suite, and the ability to quickly learn new technology platforms.
• Ability to adapt and thrive in a fast-paced, evolving, and growth-oriented environment.

PREFERRED QUALIFICATIONS

• 5 years of experience in wealth management, financial services, or registered investment advisory operations.
• Previous experience supporting multiple advisors and managing complex client relationships.
• Experience participating in custodian transitions, advisor onboarding, or operational integration projects.
• FINRA licenses (Series 7 and/or 66) preferred but not required.
• Experience with workflow management systems and operational process improvement initiatives preferred.