What are the responsibilities and job description for the Client Operations Coordinator position at ScreenPlay?
Client Operations Coordinator
Location: Vineyard, Utah (near 1600 North, close to the Harley-Davidson building)
Schedule: Full-Time | Monday–Friday | 8:00 AM–5:00 PM | Onsite
Compensation: $17.50–$23.00 per hour (depending on experience)
Benefits: Health insurance, PTO, paid holidays, and additional company benefits
About Screenplay
Screenplay is a contract-only apparel decoration company specializing in screen printing and branded apparel for promotional companies nationwide. Based in Vineyard, Utah, we operate in a production-driven environment where precision, communication, and execution matter every day.
Our customers trust us with their brands. That means details matter, deadlines matter, and ownership matters.
Who This Role Is Built For
This position is designed for someone who naturally takes responsibility and follows work through without being chased. If you're organized, dependable, and known for catching details others miss, you'll excel here.
If you prefer loosely defined roles, frequent check-ins, or a slower pace, this likely won't be the right fit. We're looking for someone who enjoys being relied on and takes pride in doing things right the first time.
Position Overview
This is a hands-on coordination role that sits at the intersection of client communication, internal operations, and visual proofing.
You'll work closely with a Senior Account Manager or leadership team member to help manage customer-facing workflows... from artwork and approvals to order readiness and shipping coordination. You'll be expected to stay ahead of issues, keep communication clear, and ensure jobs move forward smoothly without bottlenecks.
Adobe Illustrator is used regularly for creating and updating customer proofs and mockups.
What You'll Be Responsible For
- Handle incoming phone calls with professionalism and clarity
- Create and update apparel proofs and visual mockups using Adobe Illustrator
- Support the daily workflow of assigned client accounts
- Draft clear, professional emails on behalf of leadership or account managers
- Monitor customer communications and respond or escalate appropriately
- Track artwork approvals and follow up to keep orders moving
- Review assigned orders for accuracy prior to production or shipment
- Coordinate shipping and fulfillment once approvals are finalized
- Monitor inbound product and communicate delays or shortages clearly
- Work cross-functionally with production teams and outside vendors
- Maintain organized customer records, files, and documentation
- Assist with reporting, presentations, and special projects as needed
Experience & Skills
- 4–6 years of experience in administrative, coordination, or operations support
- Experience supporting client-facing or account-based workflows preferred
- Working knowledge of Adobe Illustrator (strongly preferred, but trainable)
- Strong written and verbal communication skills
- High attention to detail and follow-through
- Ability to manage multiple priorities without losing accuracy
- Comfortable handling confidential or sensitive information
- Proficient in Microsoft Office (Outlook, Word, Excel)
- Dependable, proactive, and solutions-oriented
What Success Looks Like Here
- You don't wait to be reminded... you follow up
- You take pride in clean, accurate work
- You keep projects organized and moving forward
- You enjoy being trusted with responsibility
- You're interested in growing with a company long-term
Ready to Apply?
If you're looking for a role where your reliability, attention to detail, and initiative truly matter... we'd love to hear from you.
Apply today and tell us why you'd be a strong fit for this role.
Salary : $18 - $23