What are the responsibilities and job description for the General Manager - Fine Dining position at Scratch Gourmet Kitchen?
General Manager – Scratch Gourmet Kitchen
Location: Prairie Village, KS
Full-Time | Salary Performance Incentive
About Scratch Gourmet Kitchen
Scratch Gourmet Kitchen is a modern American dining experience where craft, comfort, and elegance meet. Our menu is rooted in seasonal, ingredient-driven cuisine, complemented by an exceptional wine and cocktail program. Set in a warm, contemporary space, we create an atmosphere that celebrates genuine hospitality and refined simplicity. Every detail—from plate to pour, from greeting to farewell—is designed to leave a lasting impression.
The Role
We are seeking a polished, passionate General Manager to lead our restaurant with grace, precision, and a commitment to excellence. The ideal candidate embodies both the heart of hospitality and the discipline of operations—a leader equally comfortable hosting on the dining room floor as analyzing performance metrics behind the scenes.
This role is about creating an experience—curating moments of connection and ensuring each guest feels seen, valued, and inspired to return.
Key Responsibilities
- Serve as the face and voice of the restaurant, leading with presence, poise, and purpose during every service. Be present at the restaurant during service and leading by example as your guide operational excellence.
- Inspire, mentor, and develop a team culture rooted in hospitality, integrity, and professional pride.
- Partner closely with ownership, the Executive Chef, and Beverage Director to execute the vision of Scratch Gourmet Kitchen with consistency and care.
- Oversee all front-of-house operations, managing schedules, ensuring excellence in service, pacing, and guest engagement.
- Manage financial performance, including cost controls, labor efficiency, and revenue growth strategies.
- Curate and maintain strong guest relationships—anticipating needs, resolving challenges gracefully, and foster genuine loyalty.
- Drive brand excellence through thoughtful collaboration on events, partnerships, and marketing initiatives.
- Uphold all operational standards, including health, safety, and compliance.
Desired Qualifications
- Minimum 5 years of progressive leadership in a fine dining or luxury hospitality environment.
- Sommelier Certification preferred. Level 1 or 2. Level 1 Required after 1 year with the company.
- Deep knowledge of food, wine, and cocktail culture, with the ability to lead and educate teams on these elements.
- A natural host with exceptional communication, emotional intelligence, and attention to detail.
- Proven ability to manage both people and performance at a high level.
- Financial acumen and operational sophistication to maintain profitability while protecting the guest experience.
- A personal passion for creating memorable, meaningful dining experiences.
Compensation & Benefits
- Competitive base salary commensurate with experience
- Performance-based bonus opportunities
- Dining and lifestyle perks
- Paid time off
- Health Care, Vision Care and Dental Care
- Opportunities for growth within a brand that values craftsmanship, creativity, and hospitality excellence