Digital Experience Coordinator

Job Description

Company Overview:

SCRAM Systems is a leading provider of alcohol and location monitoring hardware, software, and mobile apps, including the SCRAM Continuous Alcohol Monitoring® (SCRAM CAM®) bracelet, the LifeSafer® L250 Ignition Interlock device, and LifeSafer Intelligence Speed Assistance. We provide an integrated approach to supporting our customers by offering solutions specific to court and agency needs in the community corrections industry throughout all phases of client management.

As a company, we are committed to continuing our tradition of re-engineering operations to streamline processes, enhance productivity, and improve client outcomes through constant innovation. Our purpose is to change lives, reunite families, and make our communities safer through advanced technology and world-class service.

Job Summary

The Digital Experience Coordinator is responsible for managing and improving our digital presence across location data platforms, content systems, and user-facing websites. This role sits at the intersection of data accuracy and UX optimization - serving as a key contributor to how users discover, navigate, and engage with our brand online.

This is an excellent opportunity for someone early in their career who is eager to take full ownership of the user experience and performance of our websites. The ideal candidate is detail-oriented, intellectually curious, and comfortable moving between designing intuitive web experiences and analyzing site data to drive a conversion-oriented user experience.

Duties/Responsibilities

Location Data & Yext Operations

• Own and maintain location data across all listing's platforms, with Yext as the primary tool
• Audit listings for accuracy, consistency, and completeness on an ongoing basis
• Troubleshoot data discrepancies and coordinate corrections across platforms
• Monitor listings health and report on key data quality metrics
  
  

Headless CMS & Content Implementation

• Implement and manage content updates within our headless CMS environment
• Serve as a bridge between content stakeholders and the development team, translating requirements into structured content entries
• Maintain content taxonomies, templates, and component libraries within the CMS
• Ensure content is published accurately and on schedule across all relevant digital channels
  
  

User Journey Optimization & Website UX

• Assist in mapping and analyzing user journeys to identify friction points and opportunities for improvement
• Collaborate cross functionally with content, brand, and product teams to better the user experience of our websites.
• Monitor behavioral data and surface insights to inform UX decisions
• Contribute to the development of UX best practices and documentation
  
  

User Testing & Research

• Plan and facilitate user testing sessions and one-on-one interviews
• Synthesize qualitative and quantitative research findings into clear, actionable recommendations
• Help build and maintain a lightweight internal UX research practice over time
• Document and share research findings with relevant stakeholders
  
  

Web Design

• Lead the creation of mockups, page layouts, and visual assets using design tools such as Figma
• Support the visual consistency of web properties in alignment with brand guidelines
• Collaborate with developers during the design-to-build handoff process
  
  

Required Experience

Skills/Abilities: Required

• 0-2 years of experience in digital marketing, web content, UX, or a related field
• Familiarity with CMS platforms; exposure to headless or API-driven architectures is a plus
• Basic understanding of UX principles and user-centered design thinking
• Strong attention to detail with the ability to manage and audit structured data
• Clear written and verbal communication skills, including the ability to synthesize and present research findings
• Comfortable working cross-functionally with content, design, and technical teams
  
  

Preferred

• Experience with Yext or similar location/listings management platforms
• Hands-on experience conducting user interviews or usability testing
• Proficiency in design tools such as Figma or Adobe XD
• Familiarity with analytics tools (Google Analytics, Hotjar, or similar)
• Understanding of local SEO principles and structured data/schema markup
• Exposure to front-end concepts (HTML/CSS) is a bonus, though not required
  
  

Education And Experience

Bachelors Degree in Marketing, UX Design, Web Design and 1-2 years of experience with UX Design, Web Design, or Web Data Management.

Physical Requirements (With Or Without Reasonable Accommodation)

• Sitting: 100%
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
  
  

Comprehensive Benefits Package

At SCRAM, we prioritize the well-being and financial security of our employees. We understand that benefits play a crucial role in ensuring our team members feel supported and valued. That's why we offer a comprehensive benefits package that includes:

• Retirement Savings:
• 401(k): We offer a 401(k)-retirement savings plan to help you plan for your future financial security.
• 401(k) Matching: SCRAM provides a 100% match for the first 3% contributed and another 50% match for the next 2% contributed, amplifying your savings potential.
• Health and Wellness:
• Health Insurance: We provide comprehensive health insurance coverage to safeguard your health and that of your family.
• Dental Insurance: Our dental insurance plan ensures access to quality dental care for you and your dependents.
• Vision Insurance: Take care of your vision health with our vision insurance coverage.
• Health Savings Account (HSA): Our HSA option allows you to save pre-tax dollars for medical expenses, providing flexibility and savings opportunities. We strongly value saving for your wellness, so the company provides an employer contribution towards your HSA annually.
• Flexible Spending Account (FSA): With our FSA, you can set aside pre-tax dollars to cover eligible medical expenses not covered by your health insurance plan. You can also save pre-tax dollars to help cover the cost of child care with our Dependent Care FSA.
• Financial Protection:
• Disability Insurance: We offer company paid short and long term disability insurance to provide financial protection in the event of injury or illness that prevents you from working.
• Life Insurance: Ensure the financial security of your loved ones with our company paid life insurance coverage at 1.5x your annual salary. Want more coverage – supplemental life is also available.
• Work-Life Balance:
• Paid Time Off: We understand the importance of work-life balance. That's why we provide generous paid time off, allowing you to recharge and enjoy life outside of work.
• Paid Sick Time: Your health matters to us. We offer paid sick time to support you during times of illness.
• Employee Assistance Program (EAP): Our EAP offers free confidential counseling and support services to help you navigate personal or professional challenges.
• Additional Perks:
• Referral Program: We believe in the power of teamwork and collaboration. Our referral program rewards you for referring talented individuals to join our team.
• Tuition Reimbursement Program: We support the professional growth of all employees, but understand that going back to school is expensive. We offer tuition reimbursement up to the IRS limit annually to help our employees flourish.
  

At SCRAM, we are committed to empowering our employees to thrive both personally and professionally. Join us and take advantage of our comprehensive benefits package as you embark on a rewarding career journey with us.

Keyword: Digital Experience Coordinator