Commercial Accounts Coordinator & Scheduling Manager

Sprinkler, Irrigation, and Backflow Company
Serving All of Idaho and Eastern Washington

Location: Post Falls, Idaho
Position Type: Full time (with possible winter lay-off, max 2 months)
Pay: $22.00–$26.00 per hour, depending on experience

We are a fast-growing sprinkler, irrigation, and backflow company proudly serving customers throughout Idaho and Eastern Washington. We are looking for two organized, dependable, and customer-focused team members to join our office and operations team.

These positions will take on responsibilities beyond traditional customer service and will play an important role in keeping our field operations organized and running efficiently.

Both positions will include customer service responsibilities, but each will have a different primary focus:

• Commercial Accounts Coordinator – Focused on commercial clients and properties, invoicing, accounts receivable, and collections.
• Scheduling Manager – Focused on scheduling jobs, coordinating technicians and the Operations Manager, and ensuring technicians have the parts and information they need to complete their work.

Position 1: Commercial Accounts Coordinator

The Commercial Accounts Coordinator will be the primary office contact for our commercial customers and properties. This position will focus on maintaining strong customer relationships while keeping commercial accounts, invoicing, and collections organized and up to date.

Key Responsibilities

Commercial Customer Support

• Serve as a primary point of contact for commercial clients and property managers.
• Answer phone calls, emails, and text messages professionally and promptly.
• Respond to customer questions and help resolve service-related issues.
• Maintain professional and positive relationships with commercial customers.

Invoicing & Accounts Receivable

• Prepare and send customer invoices accurately and in a timely manner.
• Review completed work orders to ensure proper billing.
• Monitor outstanding invoices and account balances.
• Follow up with customers regarding past-due invoices and payments.
• Assist with collections and maintain accurate records of customer accounts.
• Communicate with management regarding accounts requiring additional attention.

Administrative Support

• Maintain accurate customer and property information.
• Enter and update information in scheduling, billing, and office systems.
• Assist with filing, data entry, and general office organization.
• Help coordinate documentation and paperwork for commercial accounts.

Scheduling & Communication

• Assist with scheduling service calls and maintenance as needed.
• Communicate with technicians and management regarding customer needs.
• Help ensure customers receive timely updates regarding their service.

Ideal Candidate

• Strong verbal and written communication skills.
• Professional and confident when communicating with commercial customers.
• Organized and detail-oriented.
• Comfortable discussing invoices, balances, and past-due accounts.
• Able to handle collections professionally while maintaining positive customer relationships.
• Comfortable working with computers, email, scheduling software, and billing systems.
• Able to prioritize multiple accounts and tasks.
• Reliable, self-motivated, and able to work independently.
• Previous office administration, bookkeeping, accounts receivable, property management, or commercial customer service experience is a plus.

Position 2: Scheduling Manager

The Scheduling Manager will be a key connection between our customers, Operations Manager, and field technicians. This position will be responsible for keeping the daily schedule organized, coordinating jobs, ordering needed parts and materials, and making sure technicians have the information and resources needed to complete their work efficiently.

Key Responsibilities

Scheduling & Dispatch

• Schedule service calls, installations, maintenance, inspections, and other jobs.
• Coordinate technician schedules and route jobs efficiently.
• Adjust schedules as needed when emergencies, delays, weather, or changing customer needs arise.
• Communicate schedule changes clearly to technicians, management, and customers.
• Monitor the daily schedule and help ensure jobs are completed on time.

Technician & Operations Support

• Serve as a primary office contact for the Operations Manager and field technicians.
• Communicate job details, customer information, special instructions, and scheduling updates.
• Track job status and follow up on incomplete or pending work.
• Help identify scheduling conflicts or operational issues before they become problems.
• Keep communication flowing between the office and field.

Parts & Material Ordering

• Review upcoming jobs and determine what parts and materials are needed.
• Order parts and supplies for scheduled work.
• Coordinate with vendors and suppliers regarding availability, pricing, and delivery.
• Track ordered materials and communicate delays or shortages to the Operations Manager.
• Help ensure technicians have the necessary parts and information before arriving at a job.

Customer Service

• Answer customer calls, emails, and text messages as needed.
• Schedule appointments and communicate arrival windows.
• Provide customers with updates regarding scheduling and service.
• Handle customer questions professionally and escalate issues when necessary.

Administrative Support

• Maintain accurate job and scheduling information.
• Enter and update work orders and customer information.
• Assist with general office organization and administrative duties.
• Help maintain accurate records of completed, pending, and scheduled work.

Ideal Candidate

• Extremely organized and able to manage multiple moving parts at once.
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced environment where schedules can change throughout the day.
• Able to prioritize tasks and make decisions quickly.
• Comfortable communicating with technicians, management, customers, and vendors.
• Tech-savvy and comfortable learning scheduling and job-management software.
• Strong attention to detail.
• Reliable, proactive, and able to anticipate problems before they occur.
• Previous scheduling, dispatch, office management, construction, landscaping, irrigation, plumbing, HVAC, or field-service experience is a plus.

Customer Service Is Part of Both Positions

While each position has a specific primary focus, both positions will be expected to provide excellent customer service and assist with incoming phone calls, emails, and text messages.

We are looking for team members who understand that great communication is essential to keeping both our customers and field team happy.

Position Details

Schedule: Full time (with possible winter lay-off, max 2 months)
Work Location: In person – Post Falls, Idaho
Pay: $22.00–$26.00 per hour, based on experience and qualifications
Seasonal: Approximately 3–4 month winter layoff

These are important positions within a growing company, with opportunities to take on additional responsibility as the company continues to grow.

Why Join Us?

Growth Opportunities
As our company continues to grow, there are opportunities to expand your responsibilities and advance within the company.

Meaningful Role
These positions directly support our customers, technicians, and management team and are an important part of keeping our operations running smoothly.

Community-Focused Company
We are proud to serve communities throughout Idaho and Eastern Washington and participate in company-sponsored community events.

Fun, Dynamic Work Environment
You'll be part of a friendly, supportive team in a fast-paced environment where every day can be different.

How to Apply

Please send your resume through indeeds platform. Do not email, tex or call.

When applying, please indicate whether you are most interested in the Commercial Accounts Coordinator position, the Scheduling Manager position, or would like to be considered for either role.

We look forward to hearing from you and welcoming you to our team!

Pay: From $22.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $22 - $26