IT Manager

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

An authentic Arizona experience awaits at the Scottsdale Plaza Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.

Overview

The IT Manager at The Scottsdale Plaza Resort & Villas, an IHG Resort, soon to be Kimpton Paradise Valley Resort & Villas provide advanced technical support and resolution for the IT support team via remote control, telephone, and desk-side support. Manage requests via ticketing system, contribute to technical knowledge base, and work with department managers to support projects and operational needs.

Responsibilities

• Provide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.
• Track work in Incident Management software and contribute to technical knowledge base, documentation, and user training.
• Maintain IT support processes in compliance with Sarbanes-Oxley, PCI, and data privacy regulations.
• Perform installation of new computer systems, peripherals, software, and network equipment.
• Advanced troubleshooting of systems, software, and networks including endpoints/servers, operating systems, standard and hospitality specific software, VOIP phone service, and networking connectivity/equipment.
• Comply with standards of service established by IT to ensure quality customer service.
• Be available to work outside of an established schedule as needed to meet critical deadlines.
• Actively participate in special projects as assigned.
• Practice safe work habits.
• Perform other duties as requested by leadership.

Qualifications

• At least 2 years of progressive experience in an MIS system or related field.
• Excellent interpersonal and technical support skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Thorough understanding of information technology, microcomputer hardware and software and networking principles.
• Experience in a hotel or related industry.