Consumer Loan Direct Processor — Consumer Lending - Operations Department; Home Office Branch 

Banking • Full-Time • Consumer Lending - Operations

Scott Credit Union is hiring a Consumer Loan Direct Processor in Edwardsville, IL to support our lending operations and deliver exceptional member service. We’re looking for someone who is detail-oriented, knowledgeable in consumer lending, and skilled at managing loan files from application to funding with accuracy and efficiency. If you thrive in a fast-paced, service-driven environment and are passionate about helping members achieve their financial goals, we’d love to have you on our award-winning team.  

Schedule: Full-time | Monday–Saturday

Work Location Status: Fully on-site for the first 30-90 days at the Edwardsville, IL Headquarters. After successful completion of probationary period, position may be eligible for hybrid or remote work. 

*Employees in hybrid or remote roles may be required to return on-site periodically for meetings, events, or other work-related needs as determined by their manager.

About the Role

Under the supervision of the Direct Lending Operations Team Lead, responsible for executing SCU’s member engagement model to inform and educate members on consumer lending products and services offered by SCU. Maintains a deep knowledge of SCU’s lending products and services and displays the ability to determine how these services can enhance and broaden a member’s financial picture. Responsible for final processing, funding, and completion of a variety of consumer loans, credit cards, and centralized lending related functions. Requires an ability to communicate effectively with prospective and current members via telephone, email, and video (i.e. Skype) and chat. Consumer Loan Direct Processor will represent the credit union in a positive and professional manner.

Why Join Scott Credit Union?

Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

Benefits include:

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short-Term Disability, including maternity leave
• Tuition reimbursement program
• “Dress for your day” policy
• Career advancement opportunities
• Supportive, team-oriented culture

What You’ll Do

• Provides direct support for both online/mobile, telephone, and Branch Network loan applications.
• Process lending transactions for members including such functions as processing loan documents, assisting with opening of loan and banking accounts, issuing checks, and process title loan title work, if applicable. 
• Provides members services by contacting members with updates on pending loan applications from time of approval, through loan closing, after funding, and until title has been perfected, if applicable.
• Responsible for the review of loan supporting documents to ensure accuracy, and completion, of documents before proceeding with the loan closing. 
• Responsible for following up on collateralized titles to ensure that SCU lien is placed properly and within specific lending guideline timeframes. 

What You Bring

• High school diploma or GED.
• Experience working within a financial institution.
• Personal computer experience to include Microsoft Windows applications. 

Is This You?

• You’re energized by creating meaningful connections and delivering strategic solutions
• You stay focused under pressure and prioritize precision in your work
• You take initiative, own your projects, and consistently aim for high-quality results
• You’re looking to build a long-term career where your skills can grow and evolves

Our Commitment

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.

consumer lending; processor; operations; financial institution