What are the responsibilities and job description for the Office Assistant position at Scott Brothers Heating & Air?
Office Assistant| $18.00 - $24.00 per hour, depending on experience
Work Hours: Monday through Friday | 8:00am to 4:30pm
Position Overview:
- Answering incoming calls
- Scheduling service calls & dispatching service technicians
- Scheduling routine maintenance appointments
- Calling customers with lead time for service
- Logging warranties and rebates
- Preparing service invoices / AP
- Maintain customer database with current information
- Clear and concise communications with department managers, employees, and company customers
- We use Service Titan, a cloud-based CRM system
Scott Brothers Heating and Air, Fleetwood, NC.
We are one of the fastest growing HVAC retailers in the High-Country area! We are a Residential and Commercial HVAC heating and cooling company. Our great reputation is built on over 30 years of experience with highly satisfied customers and an excellent reputation!
Benefits:
- Medical Blue Cross/Blue Shield
- Vision insurance options
- 8 Paid holidays
- Paid vacation
- Life insurance
- Short and long-term disability
- IRA with 3% match
Qualifications:
- 2 years related experience in an office setting in customer service, dispatcher, schedule coordinating, project coordinating, or equivalent combination of education and experience
- Stellar customer service skills
- A pleasant phone demeanor and desire to provide excellent customer service
- CRM / ERP database experience, we use Service Titan a cloud-based system
- Microsoft Office products experience specifically Word, Excel
- Strong organizational skills and high attention to detail
- Organized and ability to work independently & as a team
- Knowledge of HVAC, plumbing or construction industry recommended but not required
- High school Diploma or equivalent
Salary : $18 - $24