Bilingual Collections Specialist

S&A Legal Management Services, Inc., a multi-state law firm specializing in creditors’ rights, is seeking driven and professional individuals to join our growing contact center team.

If you’re a motivated, Spanish-speaking professional who takes pride in delivering an excellent consumer experience, we welcome your application.

This role focuses on working directly with consumers to help them resolve outstanding legal debt matters through negotiated payment solutions — giving them an opportunity to avoid or satisfy the legal process.

Enjoy a competitive hourly base rate, performance incentives, and the opportunity to earn up to $1,400 per month in commissions through collector-negotiated settlements.

What You’ll Do

• Serve as the initial point of contact for consumers regarding outstanding legal debt matters.
• Negotiate payment solutions in compliance with firm, client, and regulatory standards.
• Make outbound and receive inbound calls related to legal collection accounts.
• Follow up with consumers on missed or returned payments to maintain settlement agreements.
• Exhibit professional negotiation skills and maintain high-quality legal collection standards.
• Consistently meet or exceed monthly production and collection goals.
• Maintain knowledge of all relevant laws, regulations, and client requirements governing debt collection and settlement negotiations.
• Stay current on the legal process related to collections and advise consumers when appropriate.

What We’re Looking For

• Two years of experience in a high-volume call center environment.
• Strong negotiation and conflict-resolution skills.
• Effective oral and written communication skills with proper grammar, spelling, and punctuation.
• Proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint.
• Ability to multi-task, manage time effectively, and work efficiently under pressure.
• Capable of maintaining professional relationships in a competitive, fast-paced legal environment.
• Ability to work respectfully with a diverse range of people and maintain confidentiality.

Schedule, Compensation, and Benefits

• Monday through Friday schedule available, 9am-6pm.
• $20 hourly pay rate with potential to earn up to $1,400 per month in commissions.
• Participation in regular performance incentive challenges.
• Comprehensive benefits package, including medical, dental, vision, life insurance, disability coverage, and 401(k) with company match.