Supply Chain Support Coordinator

Location

This position is considered office-first. An office-first employee can flex between in-office work and working from home based on personal or professional need, at the discretion of their supervisor. An office-first employee maintains an office presence at least three days per week at their designated Scooter’s Coffee office location. Scooter’s Coffee is headquartered in Omaha, NE. The successful candidate lives in Omaha, NE. Relocation is not available for this role.

Description

The Supply Chain Support Coordinator plays a key role in ensuring efficient and reliable product delivery by serving as a liaison between franchisees, transportation partners, and internal teams. This position is responsible for providing high-level service and support across all supply chain functions, with a focus on issue resolution, relationship management, and operational support for both new and existing stores.

Essential Duties and Responsibilities

• Serve as the primary point of contact for franchisees and store managers regarding all supply chain-related inquiries and needs.
• Build and maintain strong relationships with franchise owners through regular communication and proactive support.
• Manage daily communications related to transportation updates, delivery timelines, and supply chain performance.
• Collaborate with Franchise Business Consultants and cross-functional teams to address franchisee feedback and ensure consistent support.
• Coordinate onboarding logistics for new store openings, including scheduling and monitoring initial product deliveries.
• Create and manage initial orders for store openings and promotional product launches.
• Follow up post-delivery to confirm delivery, condition, and completeness of product shipments for new stores.
• Educate stores on new products, ordering procedures, and fulfillment process updates.
• Provide support for ERP system usage, including order editing and resolving complex ordering issues.
• Process replacement orders, issue credits, and manage returns for missing or damaged products.
• Escalate product quality concerns and operational issues to leadership and relevant departments.
• Maintain up-to-date fulfillment schedules and project tracking systems for cross-functional visibility.
• Keep order guides, templates, and ticketing systems current and accurate.
• Proactively communicate delivery delays or changes to internal teams and external partners.
• Assist internal departments, equipment vendors, and external customers with order-related inquiries.
• Contribute to departmental goals, including quality assurance, customer satisfaction, and continuous improvement of supply chain operations.
• Other duties as assigned.

Qualifications

• Strong communication and relationship building skills
• Ability to problem solve in a fast-paced environment
• 1-3 years of experience with ERP systems
• Experience with ticketing platforms is preferred
• Experience in logistics, supply chain, or franchise support is preferred
• Detail-oriented with excellent time management and organizational skills
• Ability to work cross-functionally
• Ability to manage multiple tasks simultaneously
• 2-4 years of customer service experience, particularly in a high-volume or multi-stakeholder environment is preferred
• Experience supporting franchisees or store-level operations is preferred
• Familiarity with supply chain systems and transportation logistics is preferred
• Knowledge of project management tools and practices is preferred

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of all duties and responsibilities performed on the job. A successful candidate must be able to meet the listed essential duties and physical demands of the position, either with or without reasonable accommodation.