What are the responsibilities and job description for the Store Supervisor position at Scooters Coffee?
Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.
You are applying to work with a franchisee of Scooters Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
JOB DESCRIPTION
Shift Supervisors - Bolingbrook, IL
BENEFITS
- Pay Rate: $16/hr tips
- Paid training
- Meal and Drink discounts
- PTO
- Optional 401(k)
ESSENTIAL DUTIES & RESPONSIBILITIES
Responsibilities
The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties
This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable
Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's "Amazing" customer service experience
Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
Assist the Store Manager in onboarding and training new team members
Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
Proactively seek opportunities to increase individual and team sales
Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
Ensure team members follow all health, safety, and sanitation guidelines
Serve as a keyholder, following all opening and closing procedures
- Ensure that all shifts are covered, especially in emergency situations
Demonstrate punctuality, dependability, and adaptability
Assist Store Managers with administrative duties as requested
QUALIFICATIONS
- MUST BE AVAILABLE TO WORK WEEKDAY MORNINGS
- Must be 16 years or older to apply
- Excellent communication and interpersonal skills
- Passion for working with people
- Energetic, fast-paced, flexible work style
- Ability to work cooperatively in a team environment
- Demonstrates honesty, integrity, and a positive attitude while maintaining a guest focused mentality
- Willingness to learn and embrace change
- Strong problem-solving, multi-tasking, and administrative skills
- Ability to anticipate and respond to customer needs
- Customer service experience preferred, but not required
- Availability, Assessment & Resume REQUIRED when applying
Brand: Scooters Coffee
Address: 541 (549) E Boughton Rd Bolingbrook, IL - 60440
Property Description: 2476 - Bolingbrook, IL
Property Number: 2476
Salary : $16