Room Service Call Center Rep

You.

You bring your body, mind, heart and spirit to your work as a Room Service Call Center Representative.

You know how to move fast. You know how to stay organized. You know how to have fun.

You’re equally comfortable with delivering trays, assisting patients with menu questions and tray set up, and communicating about nutrition services.   

You’re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

Lutheran Medical Center is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 249-bed community-based hospital provides comprehensive, specialty care to the poor, the vulnerable, our communities and each other. Dating back to 1905, we are proud of the rich history and inspiring mission our hospital has embodied for over 110 years.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.

We.

Together we’ll align mission and careers, values and workplace. We’ll encourage joy and take pride in our integrity.

We’ll laugh at each other’s jokes (even the bad ones). We’ll hello and high five. We’ll celebrate milestones and acknowledge the value of spirituality in healing.

We’re proud of what we know, which includes how much there is to learn.

Your day.

As a Room Service Call Center Rep, you need to know how to:

• Answer all incoming calls and dispatch requests.


• Receive incoming calls by the third ring in a courteous, professional manner.


• Efficiently organize all calls and request for timely dispatch.


• Have knowledge of medical departments and their functions of operations.


• Process Room Service orders via the telephone using a touch screen menu program.


• Adhere to all diet prescriptions when processing orders.


• Educate patients on menu choices and respond to questions about selections.


• Handle up to 250 inquiries for patient meal orders, patient transport, and housekeeping/EVS job requests.


• Operate web based patient tracking applications, accurately entering orders and within prescribed timeline.


• Initiate courtesy call to the requestor to change priority when jobs are out of scope.


• Consolidate the housekeeping/EVS and transport schedule to verify all assigned employees are logged into the TDSS systems.


• Assist patients with telephone call-backs.


• Ensure that all ADA diets are entered at designated times.


• Enter all non-select meals according to nursing unit timeline.


• Train users at facility on TDSS program to create and close out work order.


• Communicate with Nursing about patient diet clarification or appropriateness for room service.


• Communicate with dietitian or manager regarding patients meal needs.


• Review computerized records to determine which patients have not placed an order and initiate telephone or personal contact as appropriate.


• Accurately enter floor stock requisitions in Health Touch to ensure correctly billing.


• Monitor alerts patient refrigerator temperatures on the unit kitchens daily and take appropriate action if they are out of compliance.


• Initiate system down time procedure when appropriate.


• Initiate Occurrence Reports as necessary.


• Restock nursing unit waiting rooms with coffee supplies.

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

• High School Diploma or equivalent, required.


• Related experience or education demonstrating knowledge of regular and modified diets, including the carbohydrate-counting system, required.


• Excellent communication skills, required.


• At least six (6) months of call center experience, preferred.

Your next move.

Now that you know more about being a Room Service Call Center Rep on our team we hope you’ll join us. At SCL Health you’ll reaffirm every day how much you love this work, and why you were called to it in the first place.

Salary : $1 - $1,000,000