What are the responsibilities and job description for the Call Center Customer Service position at Lensa?
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for BROTHERS PLUMBING AND HEATING INC. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.
Work involves answering the telephone, taking customer orders and scheduling work to be performed by the service department. Performance of simple clerical work will also be required. JOB ACTIVITIES:
GENERAL QUALIFICATIONS and REQUIREMENTS: Experience and Training, Education, Knowledge, Skills & Abilities:
Work involves answering the telephone, taking customer orders and scheduling work to be performed by the service department. Performance of simple clerical work will also be required. JOB ACTIVITIES:
- Ambassador and spokesperson for the company
- Acts as the spokesman for the customer, communicating to the company: what the customer wants, when they would like it, and how they would like it done
- Communicate with the customer and answer their questions and concerns
- Assist callers in understanding their problem and communicate fee’s, method of service, and payment options
- Utilizes scheduling priorities to schedule an appointment time
- Answers phones correctly and in a professional manner.
- Takes calls correctly using scripts and professional practice steps
- Enters all customer data in the computer
- Complete customer letters
- Maintains invoice files
- Marketing preparation (letters, invoice packets)
- Work as a team with other team members
- Understand and follow all company philosophies, policies and procedures
- Understand and follow written and verbal instructions given
- Represent the company in a professional manner
- Perform related work as assigned
- Meet company performance standards per performance reviews
- Follow all company safety rules and requirements
- Assists administration however requested
GENERAL QUALIFICATIONS and REQUIREMENTS: Experience and Training, Education, Knowledge, Skills & Abilities:
- Should have experience in the area of customer service
- On the job training will be provided
- Some dispatching experience helpful, but not necessary
- High school diploma or GED
- Some knowledge of the Windows Operating system
- Basic knowledge of filing systems; including alphabetical and numerical systems Other:
- Required to sign a Confidentiality agreement with the company
- Successfully complete all background checks, drug testing and employment screening
- Neatly groomed per dress code policy
