Receptionist

Scioto Country Club is recognized as one of the top 25 country clubs in the United States and is one of five country clubs to have hosted five different major championships.   Recognized as both a Platinum Club and an Iconic Distinguished Club by the two organizations that rate the very best clubs in the world, Scioto actively seeks out top prospects for employment.  Founded in 1916, the Club has a tradition of excellence and seeks individuals that are interested in being a part of a service team that exceeds member’s expectations at the same time providing our staff members with rewarding opportunities to further their careers.

Our eligible employees enjoy excellent benefits such as paid time off, medical and dental/vision coverage, scholarship opportunities, 401K retirement plan with company match, employee meal, and staff golfing privileges.    

Title: Clubhouse Receptionist

Objective:  Answer incoming calls effectively; forward phone calls to other club extensions or voice mail boxes or take messages from callers. Greet members and guests who are visiting the club. Take reservations for A La Carte dining and maintain floorplans. Take reservations for Holiday and Club Events. 

Main Responsibility: The primary purpose of a Receptionist is to greet all members, guest and employees with kindness and respect while visiting the Club either in person or by phone. 

• Answers the telephone; transfers calls to proper extensions; takes messages for members and staff.
• Directs guests to private event rooms
• Provides schedule and other club information to members and guests.
• Sorts and distributes in-coming mail.
• Maintains supply of club information for members.
• Fulfills members’ requests; for example, places phone calls and holds letters or packages.
• Performs on-site errands.
• Performs general office work such as word processing, filing and operating copy machine.
• Works on special projects as assigned.
• Reports presence of unauthorized visitors in or around club facility.
• Performs other duties required by the manager on duty.
• Update staff members regularly about daily functions, daily reservations, unique events/reservations, etc.
• Proofread and print daily special page and dessert menu, as needed.
• Prepare “Daily Schedule” page and e-mail to department heads each morning. 

Education and/or Experience: 

• High School diploma or GED or higher.
• Prefer a minimum of two years in a resort, club or hospitality industry setting

Job Knowledge, Core Competencies and Expectations: 

• Excellent customer service skills and an open, courteous and friendly personality required.
• Excellent oral and written communication skills.
• Must have working knowledge of using and programming multi-line telephone equipment and reservation systems.
• Must be able to type and efficiently (at least 40  wpm), use word processing, spreadsheet and e-mail programs.
• Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks and providing excellent member service.
• Knowledge and ability to perform required role during emergency situations.
• Must be willing to learn appropriate software system for reservation and events. 

Physical Requirements, Working Conditions and Other factors:

• Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
• Must be able to sit for prolonged periods of time.
• Moderate noise level in the work environment.