Patient Representative FT Days

Join Livingston Regional Hospital, a 114-bed, community hospital certified for sepsis care by the Joint Commission and accredited for chest pain by the American College of Cardiology. As part of the ScionHealth network, Livingston Regional proudly delivers quality care covering all aspects of healthcare, from 24-hour emergency services to inpatient and outpatient rehabilitative, a Level I neonatal nursery, a 16-bed gero-psych unit, and many other specialty services. Livingston serves a five-county area in central Tennessee and southern Kentucky. Grow your career where your work touches your neighbors.

Job Summary

The Patient Representative is responsible for pre-registering patients, verifying insurance, collecting payments, and performing cash reconciliation to support accurate billing and a positive patient experience. This position also assists with departmental mail, financial reporting, and follow-up activities related to patient accounts.

Essential Functions

• Pre-registers patients over the phone, verifies insurance benefits, and collects payments prior to service.

• Reviews surgical authorizations for completeness and accuracy.

• Accurately reconciles daily cash using system-generated reports and resolves variances.

• Serves as cashier and processes payments as needed.

• Monitors and updates patient accounts involving bankruptcies, refunds, and collections.

• Sorts and distributes facility mail to appropriate departments.

• Provides data for financial audits and responds to inquiries.

• Ensures timely follow-up on outstanding insurance claims and patient balances.

• Maintains a clean and organized work area, including sanitizing phones and desks.

• Performs other duties as assigned.

Knowledge/Skills/Abilities/Expectations

• Basic understanding of health insurance and patient access processes.

• Accurate data entry and cash handling skills.

• Strong communication and customer service abilities.

• Ability to function in a fast-paced, high-pressure environment.

• Proficient in Microsoft Office and patient registration systems.

Education

High School Diploma or equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Required)

Licenses/Certifications

None required upon hire

Experience

Prior experience in patient registration, cash handling, or healthcare billing (Preferred)