Senior Customer Success Manager

Scion Technology has been engaged to conduct a search for an experienced Customer Success Manager for our client, a retail customer engagement platform and point-of-sale specialist. This is a full-time position with a hybrid schedule in Chicago, Illinois.

POSITION OVERVIEW

We are seeking an experienced Senior Customer Success Manager to manage and grow strategic relationships with major US retail clients. You will be responsible for ensuring successful onboarding, adoption, and expansion of our marketing technology solutions, acting as a trusted advisor to senior client stakeholders and driving measurable business outcomes.

PERKS

• Work directly with leading retail and grocery brands across North America.
• High visibility role with executive-level client engagement.
• Hybrid work environment with flexibility and autonomy.
• Opportunity to help shape a growing Customer Success organization in the US.

RESPONSIBILITIES

• Lead onboarding and implementation programs for enterprise retail clients, ensuring successful deployment and adoption of marketing technology solutions.
• Build and maintain strong relationships with executive and operational stakeholders across client organizations.
• Develop customer success plans aligned to client business objectives and revenue growth targets.
• Drive product adoption, value realization, retention, and account expansion opportunities.
• Coordinate cross-functionally with Product, Engineering, Delivery, and Commercial teams to resolve client challenges and deliver strategic initiatives.
• Conduct regular business reviews, performance reporting, and roadmap discussions with clients.
• Identify opportunities to optimize customer engagement, loyalty, retail media, and promotional effectiveness through our platform.

QUALIFICATIONS

• 5 years' experience in Customer Success, Account Management, Consulting, or Client Services within SaaS, Marketing Technology, Retail Technology, Loyalty, CRM, or Customer Data platforms.
• Proven experience managing large enterprise clients, preferably major US retailers.
• Strong stakeholder management skills, with experience engaging senior executives and business leaders.
• Experience leading complex technology onboarding, implementation, or transformation programs.
• Previous management consulting experience, particularly involving technology implementation, customer transformation, or marketing technology deployment, is highly desirable.
• Commercially minded with a track record of driving customer retention, growth, and long-term strategic partnerships.
• Excellent communication, presentation, and project management skills.

PREFERRED

• Retail, grocery, convenience, pharmacy, or omnichannel retail sectors.
• Loyalty, CRM, retail media, customer engagement, personalization, or promotional technology.
• Working with large-scale POS, customer data, or marketing technology ecosystems.

ABOUT OUR FIRM

Scion Staffing is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement, and temporary professional staffing. We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm can also be found online.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.