IT Manager - Service Desk Support

Scion Staffing has been engaged to conduct a search for an IT Manager, Service Desk Support for a leading and well-respected financial services partner dedicated to delivering exceptional technology solutions and user support across multiple locations. This a fantastic opportunity to open, build and manage your IT Service Desk team at a brand new branch! This position is remote to start and then will transition to onsite in Hendersonville, TN (in early 2026).

POSITION OVERVIEW:

The IT Manager, Service Desk Support will lead a collaborative IT Service Desk team that ensures exceptional end-user experiences, efficient operations, and reliable technology performance across the organization. This role blends leadership and hands-on technical support, guiding the delivery of outstanding service while fostering a culture of innovation, accountability, and growth. The ideal professional thrives in a dynamic environment and is passionate about elevating service quality and team development.

PERKS:

• Inclusive, team-focused environment that values collaboration and innovation.
• Exceptional Benefits Package: Fully paid Medical, Dental, and Vision benefits package for employees. Fully paid Life Ins, AD&D and short / long term disability coverage. Pet insurance, 401k plan (matching up to 4%), education reimbursement, etc..!!
• Generous paid time off (4 weeks of PTO annually) and paid holidays
• Professional development and growth opportunities with ongoing learning support
• Competitive compensation package ($90k - $113k/yr) DOE.

RESPONSIBILITIES:

• Lead and inspire the Service Desk team to deliver responsive, high-quality IT support that meets and exceeds service standards.
• Manage daily service desk operations, ensuring timely resolution of incidents, requests, and escalations.
• Optimize and maintain the IT ticketing and asset management systems to uphold service excellence and process efficiency.
• Provide hands-on technical guidance and serve as an escalation point for complex support issues, including after-hours needs when required.
• Foster a culture of learning and collaboration through regular team coaching, mentoring, and feedback.
• Collaborate with other technology leaders to implement improvements and align IT services with organizational goals.
• Promote continuous improvement through documentation, training initiatives, and proactive process enhancements.

QUALIFICATIONS:

• Minimum 10 yrs of exp in an enterprise Microsoft environments including Windows, Exchange, Active Directory, Teams and end-user computing.
• At least 2 years of demonstrated experience leading or supervising IT service or support teams.
• Skilled in supporting hybrid and distributed work environments.
• Ability to troubleshoot and configure hardware such as docking stations, displays, headsets, and webcams.
• Proven ability to learn and adapt quickly to new software systems and technologies.
• Exp administering and optimizing the helpdesk ticketing system to maintain SLA compliance, managing and reviewing KPIs, etc..
• Excellent communication, organization, and problem-solving abilities.
• Commitment to fostering an inclusive, respectful, and service-oriented team culture.

COMPENSATION AND BENEFITS:

This full-time position offers a competitive compensation package of $90-113k/yr plus their full benefit offerings. The employer provides a comprehensive benefits package including health, dental, and vision coverage, life insurance / AD&D, long-term disability, pet insurance, education reimbursement and retirement plan with employer match, as well as generous holiday and paid time off.

ABOUT OUR SEARCH FIRM:

Scion Staffing is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement, and temporary professional staffing. We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm can also be found online.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.