Business Analyst / Project Manager

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Business Analyst / Project Manager Role Overview

This role sits within the IT Applications function and acts as a key connector between business teams and technology groups. The position is responsible for translating business needs into practical, technology-enabled solutions, improving operational effectiveness, and supporting the successful delivery of application and process initiatives across the organization.

The ideal candidate combines strong analytical capability with hands-on project coordination experience and a collaborative mindset.

Key Responsibilities Business Analysis & Requirements Definition

• Partner with business users, functional leaders, and subject matter experts to understand current processes, challenges, and future objectives.
• Elicit, analyze, and document business and functional requirements through interviews, workshops, observations, and reviews.
• Translate business needs into clear, actionable requirements suitable for technical design and implementation.

Process & Data Analysis

• Review existing workflows, systems, and data to identify gaps, inefficiencies, and improvement opportunities.
• Develop insights and recommendations that support operational, financial, and strategic decision-making.

Solution Design & Enablement

• Contribute to the design and definition of system and process solutions aligned with organizational goals.
• Produce functional specifications, process flows, use cases, and supporting documentation to guide development and deployment.
• Support solution readiness through documentation, user guidance, and knowledge transfer.

Stakeholder & Team Communication

• Act as a liaison between business stakeholders and IT delivery teams, ensuring mutual understanding and alignment.
• Communicate project updates, risks, and decisions clearly to both technical and non-technical audiences.

Project Coordination & Delivery

• With support from the broader team, assist in planning and coordinating resources to deliver initiatives on time, within scope, and within budget.
• Track progress against agreed milestones and help manage dependencies, risks, and priorities.

Project & Application Documentation

• Maintain clear and structured project documentation throughout the lifecycle, including:
  • Business and functional requirements
  • Interface and integration descriptions
  • Technical overviews and status reporting

Testing & Validation

• Coordinate and support solution testing activities to confirm alignment with business requirements.
• Facilitate and support User Acceptance Testing (UAT), ensuring that solutions meet operational needs before release.

Change Enablement & User Support

• Support change adoption through collaboration with key users and super users.
• Assist with training, coaching, and communications to ensure smooth transitions and minimized learning curves.

Adoption & Performance Monitoring

• Assess user adoption and proficiency following deployment, in line with established change management practices.
• Monitor system effectiveness and recommend adjustments or enhancements based on performance feedback.

Qualifications Education & Skills

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• Strong written and verbal English communication skills.
• Proven ability to communicate effectively with end users, developers, vendors, external partners, and senior leaders.
• Analytical and problem-solving skills with a structured, methodical approach to decision-making.
• Strong critical thinking skills, with the ability to evaluate data, processes, and alternative solutions.
• Adaptability and flexibility in dynamic, evolving business environments.
• Solid understanding of enterprise applications, data analysis concepts, and their application in business contexts.

Experience

• 5 years of experience working with enterprise applications (e.g., ERP, MES, SPC, production scheduling systems).
• 5 years of experience within a manufacturing or industrial environment.
• 5 years of project management or project coordination experience.
• Proficiency with Microsoft Office tools.
• Familiarity with common project management platforms (e.g., MS Project, JIRA, Monday.com, Celoxis, or similar).

Core Competencies

• Ability to engage and communicate effectively at all organizational levels.
• Influence and collaboration skills to support decision-making and alignment.
• Strong prioritization and time-management capabilities.
• Analytical, critical, and creative thinking applied to real-world business challenges.
• Team-oriented approach with a strong sense of accountability.

Organizational Interfaces

• Business and operational leadership at both business unit and plant levels
• Manufacturing operations (production, quality, logistics)
• Supply chain, procurement, and planning teams
• Finance, shared services, and commercial functions
• External vendors and implementation partners