What are the responsibilities and job description for the Sitecore Developer position at Sciata?
Seeking an experienced Sitecore Developer! (Telecommunications / Cable Industry)
Location: Arizona - Remote, but onsite (as required)
Type: Long term contract
Experience Level: Mid-Senior
About the Role:
We are seeking a highly skilled Sitecore Developer with proven experience in the telecommunications and cable services industry. This role will be responsible for designing, developing, and maintaining customer-facing digital experiences built on the Sitecore Experience Platform (XP or XM). The ideal candidate has hands-on expertise in Sitecore 9.x/10.x, deep knowledge of .NET development, and an understanding of the unique operational and customer engagement needs of large cable or broadband providers.
Key Responsibilities:
Sitecore Development & Architecture
- Design, customize, and extend Sitecore components, templates, renderings, pipelines, and integrations.
- Build scalable, modular Sitecore solutions using Sitecore Helix and Habitat principles.
- Implement and support Sitecore Experience Editor, Experience Profile, and personalization.
- Maintain content architecture, media library management, and multi-site implementations.
- Develop Sitecore functionality and content modules tailored to cable-industry use cases such as:
- Collaborate with product and business teams to understand cable-specific customer journeys (residential, SMB, digital sales flows)
- Build and maintain APIs and integrations with billing systems, CRM platforms (e.g., Salesforce), identity providers (OAuth, SSO, OIDC), and back-office provisioning systems.
- Develop backend logic using C#, .NET Core, REST services, and Azure/AWS services.
- Implement personalization, analytics, and tracking using Sitecore XP and external tools (Adobe Analytics, Google Analytics, or proprietary telecom analytics).
- Optimize Sitecore for performance, caching, and load management in high-traffic environments typical of cable providers.
- Conduct code reviews, ensure adherence to secure coding standards, and enforce best practices.
- Troubleshoot production issues related to customer workflows, content publishing, and cloud infrastructure.
- Support CI/CD pipelines using Azure DevOps, GitHub Actions, or Jenkins.
- 3-7 years of experience in Sitecore development (Sitecore 9.x or 10.x required).
- Strong proficiency in C#, .NET Core, MVC, Web API, and front-end technologies (HTML5, CSS, JavaScript, React/Angular preferred).
- Experience with Sitecore SXA, JSS/Headless, or Sitecore Experience Commerce (SXC) is a plus.
- Hands-on experience supporting telecom or cable operators (e.g., Comcast, Cable One/Sparklight, Charter, Cox, Rogers, Shaw, etc.).
- Experience integrating Sitecore with large-scale backend systems used in telecom environments: billing, provisioning, identity, and CRM.
- Familiarity with cloud deployments (Azure PaaS preferred).
- Understanding of SEO, accessibility, and privacy/compliance considerations (e.g., PCI if payments are involved).
- Sitecore Developer or Architect Certification.
- Experience with headless Sitecore (Next.js) or Sitecore XM Cloud.
- Experience with enterprise-scale content migrations.
- Background working in Agile/Scrum teams within telecom product organizations.
- Strong communication skills—able to translate technical requirements for business teams.
- Comfortable collaborating with product owners, UX designers, marketing, and analytics teams.
- Ability to troubleshoot complex, multi-system issues under tight production timelines.
- Telecom-specific customer empathy—understanding cycles like move-ins, disconnects, technician scheduling, outages, and promotions
This role sits at the intersection of Sitecore expertise and telecommunications customer experience. The developer will help implement digital experiences used by millions of cable customers—from product shopping flows to account management—directly impacting customer satisfaction and digital adoption rates
- Service availability and qualification tools
- Customer self-service portals
- Account management and billing features
- Technician scheduling integrations
- Plan selection, bundles, promotions, and retention workflow.
