Lodging Front Desk Manager

Year Round

Thanks for your interest in Schweitzer! We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of inclusivity, respect, and fun! With our master plan as our guide to the future, we're collectively channeling to grow thoughtfully, charting a course of enhancing mountain accessibility and village vibrancy. We look forward to learning more about you and how you can be a part of the Schweitzer difference!

Perks & Benefits

• Free Ikon Pass for all eligible employees
• Additional free skiing riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Employee housing available in Sandpoint area
• Onsite employee childcare available (limited space)
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, food, lodging, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
• 401k plan with generous employer match
• Paid parental leave of up to 6 weeks for eligible employees
• Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
• Pro-deal pricing on equipment from top outdoor brands
• Bereavement pay
• Employee transportation available
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further education
  
  

Employment Status: Full Time Year Round

Wage Range: $50,000-$55,000 year

Minimum Age: 21

Background Check Required: Yes

Driver Verification Required: Yes

Position Summary

The Front Office Manager is responsible for managing the overall performance of the front desk department, including front desk agents and supervisors, night audit, and bell staff. Manager oversees the day-to-day operations of the front desk and ensures excellent guest service through adherence to performance standards. Serves as the initial point of contact for escalated guest or owner issues and other special requests. Responsible for meeting guest service goals and managing labor and expenses. Works closely with housekeeping, maintenance, and owner services departments.

Essential Functions And Major Responsibilities

• Manages hiring, firing, scheduling, payroll, and daily supervision of staff in a high‑volume, fast‑changing environment.
• Oversees the day‑to‑day success of the front office, ensuring exceptional guest service.
• Resolves guest and owner complaints professionally and empowers staff to handle issues effectively.
• Maintains labor and departmental expenses within budget guidelines.
• Serves as a technical expert for front office operations and collaborates closely with housekeeping and maintenance for smooth lodging operations.
• Provides shift coverage based on business needs, including 7am-3pm, 3pm-11pm, and night audit (11pm-7am).
• Participates in on‑call MOD rotation to support staff during evening hours.
• Reconciles departmental accounting (reservations, owner accounts, group balances) and oversees bell staff and group porterage while supporting the Lodging Operations Manager.
  
  

Secondary Responsibilities

• Other duties as assigned
  
  

Supervisory Responsibilities

Number of employees supervised: __20-30__

Scheduling and assigning work- Yes

Training- Yes

Salary actions- Some

Disciplinary actions- Yes

Performance review- Yes

Hiring/Termination- Yes

Specific Job Skills

License/Certifications - Driver's license required

Technical - Proficiency in Microsoft Office (Excel, Work, and Outlook) required.

• Knowledge of SMS, Inntopia, Breezeway and Onity preferred.
  
  

Physical Capabilities - Able to walk on slick and uneven surfaces. Ability to lift up to 50 lbs with assistance.

Additional -

• Excellent communication skills both oral and written required.
• Excellent organizational and time management skills with a high degree of detail.
• Previous supervisory experience required.
• Strong customer service skills and sales experience is highly preferred.
  
  

Education/Related Experience

Minimum education required - Bachelors degree in hotel management preferred. Working knowledge of accounting functions. English reading, writing, and communication are required.

Minimum time in related position - Minimum of one year experience in hotel management with at least one-year experience in a leadership role. Familiarity with ski area and resort management and experience with property management is preferred.