What are the responsibilities and job description for the Regional Manager position at Schweiger Dermatology Group?
Schweiger Dermatology Group is one of the leading dermatology practices in the country with over 400 healthcare providers and over 170 offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger Dermatology Group provides medical, cosmetic, and surgical dermatology services with over 1.5 million patient visits annually.
Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members.
Schweiger Dermatology Group has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger Dermatology Group has also received Great Place to Work certification. To learn more, click here.
Schweiger Dermatology Group's Ultimate Employee Experience
Desired Outcomes
Develop A-Team that delivers A-Level Operational Outcomes and Processes.
Build a capable and competent team while working closely with multiple Operations Departments, HR, Billing, Marketing, Accounting and respective providers and offices.
Develop the team in a cost-effective manner. Build a knowledge base across all Operations disciplines throughout respective offices. Assists in company-wide growth.
Provide a strong culture of continued education and growth for all staff members. Manage and coach GMs and oversee their management, development and coaching of office staff.
Strong focus on full accountability of office SOP compliance through consistent auditing and follow through at office level.
Achieve monthly office goals for each region set forth by KPI tracker goals.
Net Promoter Score over 82 for all offices
24 Hour response rate on all patient messages
No Show Rate below 6%
Patients seen meets or exceeds predicted budgeted amount.
Financial initiatives in collections at office level meets or exceeds offline level compliance performance.
Ten Yelp reviews with 4 or 5 stars per office per quarter
Grow monthly office visit and revenue goals to establish continuous office growth
Ensure Staffing, Medical Supplies and Office Supplies are beneath budgeted figures per office
Promote a culture of positivity and build a company that has long-term sustainability.
Support employee satisfaction and NPS
Support and minimalize staff turnover
Obtain high levels of patient satisfaction across respective practices.
Net Promoter Score above 82
Defined Ultimate Patient Experience behaviors exhibited by all office support and management staff
Achieve smooth running office level operations and autonomy.
Minimal provider and staff complaints
Office should be able to run autonomously daily with majority of problems resolved locally
GMs should be A players and properly coached while managing and documenting as needed. Enforce GM score card operational expectations. Delegate appropriately
Achieve margin progression in all respective offices so they are progressing towards 30% office EBITDA margins (assuming at $3.2M mature revenue).
30% margins at maturity (years 4 and beyond)
22-25% margins after 36 months
Conflict resolution of all office level staff.
Ability to resolve provider related conflict, issues, and concern on their own
Touch point conversations especially with dominant provider personalities
Good problem-solving ability to create win-win solutions
Ability to coach GMs on support staff conflict, performance management and growth
Key Performance Indicators (KPIs): Determined by Operations Directors on an annual basis.
Qualifications
Schweiger Dermatology Group does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.
Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members.
Schweiger Dermatology Group has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger Dermatology Group has also received Great Place to Work certification. To learn more, click here.
Schweiger Dermatology Group's Ultimate Employee Experience
- Multiple office locations, find an opportunity near your home
- Positive work environment with the tools to need to do your job and grow
- Full time employees (30 hours per week) are eligible for:
- Medical (TeleHeath included), HSA/FSA, Dental, Vision on 1st of the month after hire date
- 401K after 30 days of employment
- Your birthday is an additional personal holiday
- Company Sponsored Short Term Disability
- Pre-tax savings available for public transit commuters
- Part-time employees (less than 30 hours) are eligible for:
- Dental and Vision on 1st of the month after date of hire
- 401K after 30 days of employment
- Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services
Desired Outcomes
Develop A-Team that delivers A-Level Operational Outcomes and Processes.
- Lives and abides by Core Values: H.E.A.L.T.H.
- Promotes culture of positivity: Net Promoter Score (NPS) for providers & staff >82
- Performs as a stable operations leader – displays strong leadership in supporting processes that achieve monthly goals
- Optimization of operational processes to deliver on strategic/organizational/revenue goals – staffing ratios and profit margins
- Effective and collaborative management – able to effectively collaborate with other company departments/teams to achieve successful results
- Independently drive key change and transformation initiatives aligned with organizational strategic goals
- Heavy focus on auditing SOPs and accountability of SOP compliance at all respective offices, growing office revenue and volume as well as supporting providers while coaching and developing staff to ensure all are A players
- Ability to implement new processes at existing offices
Build a capable and competent team while working closely with multiple Operations Departments, HR, Billing, Marketing, Accounting and respective providers and offices.
Develop the team in a cost-effective manner. Build a knowledge base across all Operations disciplines throughout respective offices. Assists in company-wide growth.
Provide a strong culture of continued education and growth for all staff members. Manage and coach GMs and oversee their management, development and coaching of office staff.
Strong focus on full accountability of office SOP compliance through consistent auditing and follow through at office level.
Achieve monthly office goals for each region set forth by KPI tracker goals.
Net Promoter Score over 82 for all offices
24 Hour response rate on all patient messages
No Show Rate below 6%
Patients seen meets or exceeds predicted budgeted amount.
Financial initiatives in collections at office level meets or exceeds offline level compliance performance.
Ten Yelp reviews with 4 or 5 stars per office per quarter
Grow monthly office visit and revenue goals to establish continuous office growth
Ensure Staffing, Medical Supplies and Office Supplies are beneath budgeted figures per office
Promote a culture of positivity and build a company that has long-term sustainability.
Support employee satisfaction and NPS
Support and minimalize staff turnover
Obtain high levels of patient satisfaction across respective practices.
Net Promoter Score above 82
Defined Ultimate Patient Experience behaviors exhibited by all office support and management staff
Achieve smooth running office level operations and autonomy.
Minimal provider and staff complaints
Office should be able to run autonomously daily with majority of problems resolved locally
GMs should be A players and properly coached while managing and documenting as needed. Enforce GM score card operational expectations. Delegate appropriately
Achieve margin progression in all respective offices so they are progressing towards 30% office EBITDA margins (assuming at $3.2M mature revenue).
30% margins at maturity (years 4 and beyond)
22-25% margins after 36 months
Conflict resolution of all office level staff.
Ability to resolve provider related conflict, issues, and concern on their own
Touch point conversations especially with dominant provider personalities
Good problem-solving ability to create win-win solutions
Ability to coach GMs on support staff conflict, performance management and growth
Key Performance Indicators (KPIs): Determined by Operations Directors on an annual basis.
Qualifications
- 5 or more years of leadership required.
- Healthcare administration or management background.
- Conflict resolution skills must be exceptionally developed.
- Dermatology experience preferred.
- Lean Certification preferred.
Schweiger Dermatology Group does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.
