What are the responsibilities and job description for the Service Appointment Coordinator/ Loaner Car Program Manager position at Schwan Buick GMC?
Job Title: Service Appointment Coordinator / Service Loaner Program Manager
Location: Schwan Buick GMC Cadillac
Employment Type: Full-Time
Schedule: Monday – Friday, 7:00 AM – 5:30 PM
Compensation: Approximately $18/hour (average) | Paid vacation after 1 year of service
Requirements: Valid driver’s license required
Job Summary
Service Appointment Coordinator / Courtesy Transportation Specialist
Schwan Buick GMC Cadillac is seeking a dependable, customer-focused individual to join our Service Department as a Service Appointment Coordinator / Courtesy Transportation Specialist.
This full-time position is ideal for someone who enjoys working with customers, has excellent communication skills, and thrives in a fast-paced environment.
Responsibilities
Service Appointment Coordination
- Answer incoming service calls professionally and efficiently
- Schedule and manage customer service appointments
- Assist customers with general service-related questions
- Send appointment reminders via text message
- Reschedule appointments as needed
- Coordinate daily service scheduling with advisors and technicians
Courtesy Transportation Fleet Management
- Check loaner vehicles in and out
- Complete all required loaner paperwork
- Inspect vehicles before and after each use
- Photograph loaner vehicles to document their condition
- Monitor vehicle cleanliness, fuel levels, and overall condition
- Ensure loaner vehicles are ready for customer use
Qualifications
- Outstanding customer service and communication skills
- Strong organizational and multitasking abilities
- Comfortable using computers, phones, and texting platforms
- Detail-oriented with the ability to document vehicle condition accurately
- Valid driver's license with a clean driving record
- Professional appearance and positive attitude
- Previous customer service or dealership experience is a plus, but not required
Schedule
Full-Time
- Monday through Friday
- 7:00 AM – 5:30 PM
Benefits
We offer an excellent benefits package, including:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Insurance
- 401(k)
- Profit Sharing
- Paid Time Off (PTO)
#hc208184
Salary : $18