Customer Service, Sales Support

Description

Main Duties & Responsibilities Include, But Are Not Limited To:

• Acting as the main liaison between the plant and its customers.
• Heavy computer work to input customer orders in the SAP system.
• Heavy phone work and extensive communication between the production staff and the customers.
• Reconciling customer issues/order issues.
• Assisting the customer with answering inquiries and resolving customer concerns.
• Proactively keeping track of inventory/stock and order materials when needed to ensure an accurate and speedy delivery for customers.
• Coordinating deliveries of incoming and outgoing shipments.
• Administrative duties as needed including purchase order paperwork, typing, filing, faxing, photocopying, and scanning.

Qualifications

Work Environment:

• This role mainly a desk job that takes place in a clean, climate-controlled, and well-lit office environment.
• Communication and interaction with production/plant employees may require occasional exposure to the working conditions of a plant environment.

Characteristic Traits:

• This role requires someone to:
• Extremely accurate and detail-oriented.
• Customer-focused, personable, patient and professional.
• Be efficient and organized.
• Have strong communication skills.
• Successfully work with minimal supervision.
• Be self-motivated.

Advancement/Promotion Opportunities:

• Ability to advance responsibilities within the role of Customer Service.
• Opportunity to be Customer Service Manage

Minimum Education, Experience, Skills, Licenses, Certifications:

• High School Diploma or the equivalent. Higher education preferred.
• Must have moderate to advanced computer proficiency with Word, Excel, and email.
• SAP knowledge/experience is a strong plus.
• Must type a minimum of 40 wpm with 95% accuracy.
• Must have at least 2 years of customer service/administrative related experience.