What are the responsibilities and job description for the Dispatcher position at Schupan?
Dispatcher
1st Shift | Kalamazoo, MI | Full-Time | $25–$30/hr
ABOUT SCHUPAN
We have been building sustainable material solutions since 1968. At Schupan, you will find a people-first culture, opportunities to grow, and competitive pay — all while being part of a team working toward a more resourceful future.
OUR CORE VALUES
Integrity | Compassion | Empowerment | Sustainability
WHAT YOU WILL ACHIEVE
The Dispatcher oversees daily dispatch operations, ensuring efficient coordination of drivers, loads, routes, and schedules.
HOW YOU WILL DO IT
- Oversee equipment dispatch operations to ensure precise, customer-specific pairing of tractors, trailers, and specialized containers.
- Utilize dispatching and routing software to assign loads and track fleet movement.
- Monitor driver progress, delivery times, and route updates throughout the shift.
- Respond promptly to issues such as delays, equipment breakdowns, customer changes, or weather impacts.
- Optimize routing to increase efficiency.
- Support the Transportation Operations Manager in providing ongoing performance feedback.
- Act as shift lead, escalating issues to management as needed.
- Communicate clearly and professionally with CDL A drivers regarding load details, expectations, and updates.
- Serve as a liaison between customers, dispatch, and drivers.
- Resolve customer inquiries regarding shipment status, delays, or other concerns.
- Communicate with the scale room, maintenance, and related teams to facilitate equipment transfers for preventive maintenance.
- Perform other duties as assigned.
- Exhibit behaviors that reflect the company's core values: Integrity, Empowerment, Sustainability, and Compassion.
WHAT WE NEED FROM YOU
Basic requirements:
- Excellent communication, multitasking, and problem-solving skills
- Knowledge of truck maintenance
- Maintain working understanding of DOT/FMCSA regulations
- Ability to adapt to changes in a fast-paced work environment, manage competing demands, and deal with frequent change, delays, or unexpected events
- Ability to manage difficult or emotional situations, solicit customer feedback to improve service, and respond to requests for service and assistance
Physical requirements:
- Frequently lift, move, or position materials weighing up to 50 lbs.
- Exposure to outdoor climate
- Remain in a seated position for 65% of the scheduled shift
- Routinely performs repetitive movements such as bending, twisting, reaching, and lifting
- Personal protective equipment (PPE) is required in the production department and other designated areas
WHAT YOU CAN EXPECT FROM US
- Pay: $25–$30/hr, plus bonus and benefits package
- Schedule: Day shift Monday–Friday
- Weekly pay
- 16 days of PTO in the first year
- 401(k) with match starting Day 1
- Medical, dental, and vision coverage effective the 1st of the month after hire
- HSA with company contribution up to $1500, FSA, and wellness premium discount
- Company-paid life insurance, short- and long-term disability, parental leave, and tuition reimbursement
- Pet insurance, healthcare concierge, wellness center, ERN, and more!
This job description describes the general nature and level of work expected. Additional duties may be assigned as needed.
OUR COMMITMENT TO INCLUSION & BELONGING
Schupan is committed to working with the broadest talent pool possible. We believe diverse perspectives foster innovation and engagement, and allow us to attract creative people and develop the best solutions for a more resourceful future. All qualified individuals are encouraged to apply.
We are also committed to an inclusive application and interview process. If you are a candidate with a disability and require a reasonable accommodation to submit an application, please contact Human Resources at careers@schupan.com. Please include your full name, the role you're applying for, and the accommodation needed to assist you with the recruiting process. We ask that you only reach out if your disability prevents you from completing our online application.
Schupan is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
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Salary : $25 - $30