What are the responsibilities and job description for the Customer Quality Department Outbound Scheduler position at Schumacher Auto Group Inc?
Description
Schumacher Automotive Group in West Palm Beach is seeking a Full-Time Outbound Scheduler! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Customer Quality Department Outbound Scheduler responds to customer inquiries and ensures that the dealership actualizes its maximum profit potential.
Essential Job Responsibilities
- Handles a high volume of outbound calls and texts to clients in a professional and upbeat manner.
- Calls to set appointments for service due/recalls/declined services.
- Handles inbound calls in a warm and friendly manner while answering client questions and or scheduling appointments.
- Checks voicemail messages regularly and return customer calls promptly.
- Reports customer complaints immediately to Manager.
- Responds well to coaching and supervision
- Attend brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies.
- The outbound scheduler can expect to long periods of sitting and speaking on the phone at one station.
- Other duties as assigned by supervisor.
Essential job requirements
- High School diploma or equivalent.
- Experience providing quality customer service.
- Ability to read and comprehend written instructions and information in English.
- Able to work independently, multitask and manage time efficiently.
- Excellent communicator to support relationships with all staff, clients, visitors.
- Attention to detail.
- Positive attitude.
- Strong work ethic.
- A valid driver's license.
Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About Schumacher Automotive Group
Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do.