What are the responsibilities and job description for the Automotive Service Coordinator position at Schumacher Auto Group Inc?
Description
Schumacher Automotive Group in West Palm Beach is seeking a Full-Time Service Coordinator! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Client Care Service Coordinator responds to customer inquiries and ensures that the dealership actualizes its maximum profit potential.
Your Responsibilities & Essential Job Duties:
- Handle incoming calls to the Service Drive: as a liaison answering customer and call center questions, making appointments, taking messages for Service Advisors, inform customers of status of their vehicles.
- Utilize Text2Drive when communicating with customers.
- Assist Service Advisors on follow up calls to customers on the status of their vehicles or notify them when vehicle is or will be ready for pick up.
- Thorough knowledge of products and services offered at Schumacher Auto Group.
- Must work with flexible scheduling including Saturday availability
- Work with the management team to be informed of any changes in company/manufacturer policies.
- Be an excellent CSI Liaison for the service department for any issues.
- Build sustainable relationships of trust through open and interactive communication.
- Follow all safety and security procedures
Requirements
Education and Requirements:
- High School diploma or equivalent.
- 1 years experience in a fast paced customer service environment.
- Proficient computer skills; experience using word, excel and other MS products.
- Excellent communicator to support relationships with all staff, clients, visitors.
- Must be available to work Weekdays and Saturdays.
- Experience in CDK Software highly preferred.
- Ability to read/write and speak Spanish is a plus.
- Must have reliable transportation on a daily basis.