What are the responsibilities and job description for the Call Center Scheduler position at Schumacher Auto Group Inc?
Description
Description
Schumacher Automotive Group in West Palm Beach is seeking a Full-Time Scheduler to join our Corporate office! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Scheduler responds to customer inquiries and ensures that the client is provided impeccable service.
Essential Job Responsibilities
- Handle incoming calls with a specific call guide in a warm and friendly manner: answering client questions, making appointments, coordinating service with Service Advisors.
- Handle outbound calls to Schumacher clients with specific call guides in a professional and upbeat manner: reminding clients of upcoming appointments, calling for revenue generating purposes to set appointments for service due/recalls/declined services.
- Become active participant in skills and knowledge enhancement with a growth mindset: by attending brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies.
- Sitting and speaking on the phone for long periods of time at one station.
- Other duties as assigned by supervisor.
Education and job requirements:
- High School diploma or equivalent.
- Proficient computer skills; experience using word, excel and other MS products.
- Excellent communicator to support relationships with all staff, clients, visitors.
- Must be available to work Weekdays and some Saturdays.
- Must be able to read/write and speak English proficiently.