What are the responsibilities and job description for the Concierge position at Schulte Companies?
Schulte Companies is seeking a energetic, experienced, and hands on Concierge to join our team at Memoir Nashville! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan Company Match for eligible associates
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
- Responsible for personalizing guests' experience by greeting them in a professional, courteous and engaging manner
- Engage every guest in conversation and recognition as well as resolve any guest issues immediately
- Answer any guest inquires regarding the city, events and attractions
- Support other departments including Sales Front Office and Bellman/Van as needed
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
- Maintain a friendly and warm demeanor at all times
- Coordinate special events or special projects as assigned
- Keep concierge lounge clean and re-stocked
- Greet guests and assist them with food and drink options
- Monitor food and beverage offerings and ensure it is well stocked and clean at all times
- Arrange transportation needs for guests
- Respond to inquiries with accurate information regarding hotel features services and assistance
- Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel
- Provide information on the geographical area
- Suggest site-seeing locations and arrange tours
- Have knowledge of and assist in emergency procedures as required
- Handle check-ins and check-outs in a friendly efficient and courteous manner
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms
- Use proper two-way radio etiquette at all times when communicating with other employees
- Attend meetings as required by management
- Perform any other duties as requested by management
EDUCATION AND EXPERIENCE
- High school degree or equivalent
KNOWLEDGE, SKILLS AND ABILITIES
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful high pressure situations
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests
- Must be able to work with and understand financial information and data and basic arithmetic functions
- Must maintain composure and objectivity while under pressure
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies is an Equal Opportunity Employer.
