What are the responsibilities and job description for the General Manager position at Schulson Collective HQ - Philadelphia?
**New Restaurant Opening in Delray Beach, FL**
Schulson Collective attracts restaurant goers from all walks of life, encompassing multiple different cuisines & dining experiences throughout its concepts. Across Center City Philadelphia, our restaurants offer cuisines ranging from Contemporary American & Pan-Asian to Japanese, Oyster Bar, Italian & more. We welcome you to apply to become part of a growing restaurant group & assist in providing top-of-the-line culinary experiences across Philadelphia.
Key Responsibilities:
Key Responsibilities:
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Operational Management:
- Oversee the day-to-day operations of the restaurant, ensuring all services are delivered efficiently and effectively.
- Manage the dining experience to meet the highest standards of quality, cleanliness, and service.
- Ensure that the restaurant complies with health and safety regulations and food safety standards.
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Staff Management:
- Hire, train, and manage staff, including front-of-house (servers, hosts, bartenders, support)
- Conduct performance reviews, provide feedback, and implement training programs to improve staff skills.
- Schedule shifts and manage labor costs efficiently.
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Customer Service:
- Ensure excellent customer service by addressing customer complaints or concerns and taking proactive measures to enhance customer experience.
- Monitor guest satisfaction levels, implement customer feedback, and make improvements where necessary.
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Financial Management:
- Develop and manage the restaurant’s budget, ensuring the business operates within its financial limits.
- Oversee inventory and ordering to maintain adequate stock levels and minimize waste.
- Monitor financial performance, including sales, costs, and profitability, and work to optimize them.
- Prepare reports on sales, expenses, and other financial metrics, and present them to ownership or corporate leadership.
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Compliance and Reporting:
- Ensure the restaurant complies with all local, state, and federal regulations regarding labor laws, alcohol service, and food safety.
- Maintain proper documentation and handle any necessary reporting for inspections and audits.
- Proven experience as a General Manager - required.
- Strong leadership, organizational, and multitasking abilities.
- Excellent communication and interpersonal skills.
- Strong understanding of financials, budgeting, and forecasting.
- Ability to work under pressure and handle difficult situations calmly and professionally.
- Knowledge of food safety standards and best practices.
- Familiarity with restaurant management software Resy & Toast preferred.
- Flexibility to work evenings, weekends, and holidays as needed.
- Bachelor’s degree in hospitality management, business, or a related field.
- Previous experience in an upscale, fine dining, high-volume restaurant
- Certification in food safety (e.g., ServSafe)
