General Manager, Sales and Operations

Job Summary

Come join a well known brand company for their local branch.

We are seeking a dynamic and experienced General Manager to oversee daily sales and operations and drive the success of our franchise service business. Experience: Minimum 3 years in sales or operations related to general contracting/construction project management or retail/service management with some exp handling trade skills teams or general contracting team leadership with sales experience.

The ideal candidate will demonstrate strong sales and people leadership, a success-driven mindset, extensive experience in lead closing (including presales and door-to-door), and a passion for delivering nothing less than five-star customer service. This role requires excellent communication, organizational skills, and the ability to manage a diverse team while ensuring profitability, compliance, and long-term growth.

If you are an amazing sales person or excellent operations manager or great people manager but not all and you have the drive to excel and grow, we also have an office manager role who will be supporting GM, apply for the role.

Responsibilities

• Lead and manage all aspects of operations, including scheduling, service quality, and customer retention.
• Drive presales and sales as an exceptional closer across multiple channels, including door-to-door, digital, and referral-based sales.
• Supervise, coach, and train staff in customer service, lead closing, CRM/POS usage, and compliance.
• Conduct employee onboarding, orientation, and ongoing professional development.
• Oversee recruiting, interviewing, and team performance management.
• Manage payroll, bookkeeping, and ensure financial accuracy and accountability.
• Implement effective inventory and equipment control measures.
• Utilize CRM, POS systems, and social media tools for engagement, scheduling, and sales tracking.
• Develop budgets and monitor financial performance against goals.
• Foster a positive, inclusive work environment that reflects company values: Loyalty, Integrity, Ethics, and Success-Driven performance.
• Actively participate in marketing and community initiatives, including sponsorship of children’s teams and local events on a case-by-case basis.
• Ensure compliance with OSHA, ADA, EEO, workplace safety, and company policies.
• High sales target will be set in the ranges of 100-200K per month/1.5-3M annual target.

Role Focus / Time Allocation

• Marketing: 20–25% (local marketing, community outreach, digital/social campaigns).
• Sales: 25–30% (lead closing, presales, retention, customer satisfaction).
• Operations & Scheduling: 20–25% (service delivery, scheduling, workflow management).
• Hiring & Training: 10–15% (recruiting, onboarding, coaching, retention).
• Financials: 10–15% (budgeting, payroll, reporting, cost control).
• Compliance & Technology: 5–10% (OSHA/ADA/EEO, CRM/POS upkeep, data reporting).
• Next flexibility as business and manager demands

Requirements

• Experience: Minimum 3 years in operations, general contracting, construction project management, master craftsman, retail/service management, or team leadership.
• Technical Skills: Strong knowledge of CRM systems, POS systems, social media, and other operational tools.
• Proven ability to close leads, identify customer needs, and recommend solutions that provide long-term value.
• Excellent leadership, communication, and team-building skills.
• Ability to lift and move up to 50 lbs., walk job sites, bend, kneel, climb, and perform physical activities as needed to perform or complete the job or task assigned.
• Valid driver’s license and insurable record.
• Offers contingent upon successful referral checks and background screening.
• Veterans, individuals returning to work after a gap, and career changers are encouraged to apply — training provided for candidates with strong sales and team management ability.

Compensation & Benefits

• Base Salary Range: $45,500 – $72,000 annually
• Incentives/Bonus: Eligible for short-term and long-term incentive bonus of up to 30% of base salary, depending on individual and company performance (sales closed, customer retention, satisfaction scores).
• Total Compensation Potential: $45,500 – $93,600 .
• Benefits: Health, dental, vision, 401(k), and life insurance (eligible after probationary period).
• Tuition reimbursement and children’s educational assistance.
• Benefits and incentives vary by role, performance, and tenure.
• Relocation allowance up to 6K$

Job Types: Full-time, Part-time, Contract

Projected Total Compensation: $45,500.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $45,500 - $72,000