Front Desk Associate ( Ticket Sales)

At the Schoolhouse Children’s Museum, the Visitor Services Associate plays a vital role as the first face of the museum by providing outstanding customer service through guest engagement while ensuring everything is running smoothly. The ideal team member is friendly, organized, and flexible.

This position is part-time, Sat & Sun with occasional weekdays.

Essential Duties and Responsibilities:

• Weekends required
• Greet every guest with a smile, make eye contact and have a positive and approachable attitude.
• Ability to work independently with a high level of customer service at the Museum’s front desk.
• Answers the phone politely and promptly.
• Interact and engage with visitors of all ages, go out of your way to help kids and families get the most out of their experience at SHCM.
• Conducts daily sales transactions involving admission, membership & gift shop merchandise
• Maintain a safe environment for members and guests.
• Records program attendance &, enters new member information into POS System and museum management software
• Follows cash handling procedures when opening and closing cash drawers
• Participates in routine sanitizing and straightening of exhibit space as part of the team
• Keeps lobby, front desk and gift shop shelves clean and inviting; restocks forms, flyers and brochures in the lobby and at front desk daily
• Assist with birthday parties and special events.
• Other duties as assigned

Qualifications:

• High energy, enthusiastic and engaging attitude.
• Experience working or volunteering with young children and families.
• Experience working in a fast paced, high-traffic, public environment.
• Customer Service Experience.
• Experience with cash handling procedures.
• Ability to function and thrive in a fast-paced and loud environment with children.
• Is flexible and adaptable to the changes that will occur in the position.
• Job requires standing, walking, stair climbing, stretching, stooping, kneeling, crouching, and bending. Some lifting of 20lbs. Possible exposure to body fluids (e.g. diapering equipment, cleaning up accidents and use of spill kits).
• High School graduate or GED
• Organized with attention to detail
• Computer proficiency (i.e. MS Office); must be able to learn adapt to POS System
• Self-motivated with excellent interpersonal and verbal communication skills and a positive attitude
• Ability to work well with a diverse group of people including guests & co-workers
• Commitment to customer service excellence and teamwork
• Ability to work flexible schedule including weekends and some holidays
• Will require occasional evening or outdoor work.
• Reliable transportation and adhering to the schedule required.
• Bilingual is a plus.
• Must pass Museum pre-employment screening process.
• Reliable transportation and adhering to the schedule required.

Schedule Expectation

• Part-time position of 8 –16 hours per week. Due to museum hours Visitor Service schedule will include weekends and occasional evenings.

Schoolhouse Children’s Museum is an Equal Opportunity Employer and Drug Free Workplace.

Job Type: Part-time

Pay: $14.00 per hour

Application Question(s):

• Can you work weekends?

Work Location: In person

Salary : $14