Front Desk and Operations Associate

Looking for a role that’s as exciting as it is rewarding? iSmash is hiring for our Guest Experience & Operations Team! If you’re passionate about creating unforgettable experiences, thrive in a high-energy environment, and are ready to take on real responsibility, this could be the perfect fit for you.

At iSmash, we’re not your typical entertainment venue. We specialize in unique, hands-on activities like rage rooms, splatter paint, and axe throwing. Whether it’s a birthday party, corporate event, or just a fun night out, we’re all about helping our guests blow off steam, celebrate, and create lasting memories in a safe and welcoming space.

As a key member of our team, you’ll be the face of iSmash, ensuring every guest has an amazing experience. Your responsibilities will include:

• Guest Engagement: Greet guests, check them in, and deliver a safe, upbeat, and welcoming experience. Answer questions about packages, pricing, and policies via phone, email, and in person.
• Booking Management: Manage our online booking platform by confirming reservations, handling changes and cancellations, and keeping the schedule accurate.
• Social Media Savvy: Create and post engaging content (photos, videos, stories) on platforms like Instagram, Facebook, and TikTok. Respond to comments and messages to help promote specials and events.
• Leadership & Team Support: Lead by example on shifts, assist with training new hires, guide the team, and step up during busy times.
• Safety & Cleanliness: Enforce safety rules and gear requirements, reset rooms between sessions, and keep the venue spotless, including the lobby and restrooms.
• Operational Tasks: Handle payments and complete opening and closing tasks to keep everything running smoothly.

We’re seeking someone who brings energy, enthusiasm, and a guest-first mindset to the table. Here’s what you’ll need to succeed:

• Required Skills & Qualifications:
• Strong customer service skills and a positive, high-energy attitude.
• Comfort with online booking and scheduling software.
• Familiarity with social media platforms and a good eye for content creation.
• Reliability, punctuality, and the ability to work evenings and weekends.
• Physical ability to lift 30 lbs and stay on your feet for a full shift.
• Leadership potential or experience—we love to promote from within!
• Nice to Have:
• Experience in hospitality, retail, or entertainment.
• Photo or video editing skills.
• Background in military, first responder roles, or team sports.

We believe work should be fun and fulfilling. Here’s what you can expect when you join our team:

• A fun, high-energy work environment where no two days are the same.
• A growth path into management for those looking to take their career to the next level.
• Flexible scheduling to fit your lifestyle.

If you’re ready to be part of a team that’s all about delivering unforgettable experiences, we’d love to hear from you. Apply today and let’s create something amazing together at iSmash!

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