What are the responsibilities and job description for the Inside Sales Specialist position at Schoenherr Roofing?
The Inside Sales Specialist/Representative is the voice that turns opportunity into results.
Your role is to reconnect, educate, and close with professionalism, helping homeowners make confident, informed decisions backed by the Schoenherr Roofing name.
PHONE QUOTES:
- Quotes for straightforward projects that dont require an in-person visit by a rep.
- MUST Make contact within 30 minutes after being sent the lead by CRS.
- QUOTE EVERYTHING!! Ask customer to text photos to accurately quote (95% of all projects to be accurately quoted).
- Quotes should be handled the same day of inquiry, provided over the phone and/or email.
- Phone quote board must be maintained and updated at all times in Job Nimbus.
- Follow up with phone quotes is a MUST, they are calling us to do work. Multiple followups are required in the first 24-48 hours to close the deal.
REHASH:
- Follow up on unclosed quotes (3090 days old) via phone, text, and email.
- Re-engage homeowners to determine if theyve completed their roof project.
- Close deals over the phone by reviewing quotes, handling objections, and communicating value.
- Hot & Fresh leads are Priority (30-45 Days), Warm Leads (45-90 Days), then Cold (Hatch/90Day ).
- Manage Hatch Communication and Campaigns for all leads 30 days & Phone quotes.
- Reset appointments for Exterior Specialists when homeowners won't make a decision over the phone, or if the job is complicated. If you can't close it, set the appointment.
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Career Growth Opportunities
Retirement Plan
Family Business
Faith-Based
Paid Birthday Off
Bonus Opportunities
Responsibilities
- Maintain accurate CRM notes on all communications, follow-ups, and outcomes. If it doesn't happen in Job Nimbus, it didn't happen at all.
- Meet and exceed sales and rehash appointment metrics established by management.
- Make a minimum of -75 contact attempts per day. A contact is attempting to contact a lead, Phone/Text/E-mail to the same lead counts as (1) contact attempt.
- Communicate professionally and represent Schoenherr Roofing with Trust, Excellence and Integrity.
- Training Requirement: Must complete active training through Schoenherr Roofings provided online training software in regards to your position and as mapped out by the Sales Director.
Requirements
- High school diploma or equivalent; a bachelors degree in business, marketing, or a related field is preferred.
- Self-motivated with a results-driven approach.
- The ability to work independently.
- Proven history of performance in sales, preferably within the roofing or construction industry.
- Proficient in using CRM software (Job Nimbus) and other sales tools.